Customer Experience Intern

Malaysia·Kuala LumpurOtherentry

OtherCustomer Experience Intern

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Quick Summary

Key Responsibilities

Support Customer Engagement: Assist the team in delivering best-in-class experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed,

Requirements Summary

Current student or recent graduate in Business, Communications, Marketing, or a related field. Strong written and verbal communication skills in English and Bahasa Malaysia. High attention to detail,

Technical Tools

OtherCustomer Experience Intern

Responsibilities

~1 min read

→Support Customer Engagement: Assist the team in delivering best-in-class experiences by responding to customer inquiries via our omni-channel support systems. You will learn to engage with speed, empathy, and effectiveness.
→Assist with Onboarding & Compliance: Support the new customer onboarding process by helping to process applications and conducting initial KYC (Know Your Customer) verification checks under supervision.
→Operational Support: Handle day-to-day operational and administrative tasks within the CX portfolio to ensure the department runs efficiently.
→Data Compilation: Assist in gathering feedback from chats & calls for the team to look into service improvements.
→Performance Tracking: Monitor and contribute to customer success metrics, learning how individual performance impacts company goals.
→Culture & Values: Demonstrate a strong eagerness to learn and a commitment that aligns with our mission and company values.

Requirements

~1 min read

Current student or recent graduate in Business, Communications, Marketing, or a related field.
Strong written and verbal communication skills in English and Bahasa Malaysia.
High attention to detail, especially regarding data entry and compliance checks.
Empathy and a genuine desire to help people.
Tech-savvy and quick to learn new software tools.

This internship comes with a monthly allowance of RM1,000.

What We Offer

~1 min read

✓Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.

✓Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.

✓Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.