Executive/Senior Executive, Customer Experience

Malaysia·Kuala LumpurFull-timesenior

Customer SuccessCustomer Experience

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Quick Summary

Key Responsibilities

Deliver quality customer support across omnichannel channels, including inbound and outbound calls, emails, and live chat. Handle customer enquiries and requests professionally and efficiently,

Requirements Summary

Have 1 - 2 years experience in Customer Experience or Customer Support. Fluency in written and spoken English and Malay. Fluency in written and spoken in Thai,

Technical Tools

Customer SuccessCustomer Experience

Responsibilities

~1 min read

→Deliver quality customer support across omnichannel channels, including inbound and outbound calls, emails, and live chat.
→Handle customer enquiries and requests professionally and efficiently, ensuring timely follow-up and resolution in line with established service standards.
→Handle day-to-day investor-related operations such as onboarding, funding activities, compliance monitoring
→Ensure investor requests and operational processes are handled accurately and within the required timelines.
→Work collaboratively with internal teams to support smooth day-to-day operations.
→Demonstrate professionalism, accountability, and alignment with company values.
→Handle other operational duties and ad-hoc assignments as required.

Requirements

~1 min read

Have 1 - 2 years experience in Customer Experience or Customer Support.
Fluency in written and spoken English and Malay. Fluency in written and spoken in Thai, Chinese and other languages will be a huge added advantage.
Experience in both handling customers’ inquiries and operation will be an added advantage.
Experience in Excel and report preparation.
Good critical thinking skills, self-motivated, meticulous and able to work independently to achieve defined targets.
Persuasive and possesses strong inter-personal skills and able to maintain strong client relationships.
You’re the first to roll up your sleeve in any BAU and ad-hoc tasks.
Having experience in the financial services or fintech industries will be an advantage.

Explore and contribute to continuous improvement projects.
Solve problems and challenge the status quo in our daily tasks.
Discretion on how to apply a vast array of metrics and data to solve challenging and interesting problems.
Assist Managers on all things that impact the customer experience, including process, automation, UI/UX and much more.

What We Offer

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✓Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.

✓Flexible working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.

✓Medical benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their backs for their loved ones too.

✓Mental health and wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we organize org-wide fitness initiatives and engage partners to provide well-being coaching.

✓Tech support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity.