Warehouse Supervisor (Bilingual English/Spanish)

United States·Long Island Citymid

Logistics & Supply ChainWarehouse Supervisor

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Quick Summary

Key Responsibilities

Operational Ownership Inbound Processing — Supervise and support all inbound receiving, sorting, and product preparation workflows to ensure items enter the warehouse accurately and efficiently.

Requirements Summary

3+ years of warehouse or operations management experience, including hands-on supervision of teams across multiple workflows.

Technical Tools

Logistics & Supply ChainWarehouse Supervisor

Gamer’s Choice is a team of passionate gamers, creators, and innovators based in Queens, New York. What began as a small local shop has grown into one of the leading destinations for Trading Card Game players and collectors around the world. We’re driven by a shared love for gaming and community, offering both an engaging online experience and a vibrant in-store atmosphere. Our mission is to be the ultimate home for fans to connect, compete, and celebrate the games they love. While Yu-Gi-Oh! has always been our foundation, we’re expanding into exciting new titles like Pokémon, One Piece, Riftbound, and Disney Lorcana. Our Long Island City store serves as the heart of our community, hosting tournaments, events, and gatherings that bring players together both in person and online.

About the Role

~1 min read

Inbound Processing — Supervise and support all inbound receiving, sorting, and product preparation workflows to ensure items enter the warehouse accurately and efficiently.
Fulfillment Operations — Oversee daily pick/pack/ship performance, ensuring orders are processed correctly and outbound movement stays on schedule.
Inventory Operations — Maintain accurate stock levels, support cycle counts, and ensure products are stored and organized according to warehouse standards.
Product Movement — Supervise inbound and outbound transfers, pallet movement, and internal routing of goods between departments.
Slab & Specialty Workflows — Support slab preparation, grading-related handling, and specialty processing tasks requiring precision and consistency.

Supervise, train, and develop warehouse associates across multiple functions, ensuring they meet clear productivity, accuracy, and throughput expectations.
Build a culture of urgency, discipline, and pride in execution by setting daily standards and providing direct coaching with real-time feedback.
Hold team members accountable to operational KPIs, workflow completion, and adherence to warehouse procedures.

Identify workflow inefficiencies across inbound, slab, fulfillment, and inventory operations; propose and implement practical optimizations that improve throughput and reduce errors.
Partner with operations leadership to build, refine, and maintain a complete SOP library covering all warehouse functions.
Collaborate with cross-functional teams (Inventory, Customer Support, Livestream, Retail) to resolve warehouse-related issues quickly and effectively.

Requirements

~1 min read

3+ years of warehouse or operations management experience, including hands-on supervision of teams across multiple workflows.
Bilingual speaker (English / Spanish)
Strong understanding of inbound processing, inventory control, fulfillment operations, and general warehouse logistics.
Proficiency with Warehouse Management Systems and familiarity with developing structured SOPs.
Ability to lift up to 40 lbs and work in a fast-paced, high-volume environment.

Experience in the TCG industry or a strong passion for trading card games.

Employees consistently meet or exceed throughput, accuracy, and execution KPIs through clear expectations, structured coaching, and consistent accountability.
Operational inefficiencies are identified early, with thoughtful optimizations proposed and implemented within the first 90 days.
A complete, organized SOP library is developed and maintained, with staff retraining reaching 100% completion as standards evolve.
Cross-departmental issues ( inventory discrepancies, inbound delays, fulfillment bottlenecks, slab workflow gaps) are surfaced quickly and resolved with minimal disruption.