Assistant Golf Professional

Position Purpose & Summary

The Assistant Golf Professional supports the Director of Golf/Head Golf Professional in managing key initiatives at Kissing Camels Golf Club. All duties must be performed with a commitment to the highest level of customer service, complete member and guest satisfaction, and the promotion of golf at Kissing Camels.

Critical success factors for the Assistant Golf Professional include supporting Golf Shop operations; instructing junior camps and clinics; assisting with physical inventory; accurately tracking golf rounds, customer preferences, and usage patterns; scheduling tee times; and responding to customer inquiries.

The Assistant Golf Professional also helps facilitate member tournaments, member association events, working group outings, and special events; organizes and maintains ancillary services such as GHIN; ensures the timely submission of all reports; and performs other duties as assigned. This position is responsible for enhancing the overall experience at Kissing Camels.

Essential Functions:

Duties include, but are not limited to:

• Interact with members and resort guests daily creating memories that will make a lasting impression

• Work daily shifts at the golf operations check-in desk and complete opening and closing procedures.

• Be an active team member assisting with daily golf operations including:
• Guest check-in
• Starting Play
• Pace of Play
• Merchandise management and sales
• Cash and credit card handling

• Daily reporting

• Accurately complete the daily closeout procedure and make the daily deposit immediately following the end of each shift.
• Assist the Director of Golf/Head Golf Professional in coordinating play days for the Kissing Camels Men's and Ladies' Golf Associations, member events, and outside events.
• Administer men's events and select mixed events. Responsibilities include developing formats; posting sign-up sheets and format sheets; preparing pairings, scorecards, and scoreboards; scoring; making announcements; posting and filing results; posting credit-book earnings; starting groups; applying handicaps; monitoring play; and using Golf Genius software.
• Complete the monthly golf events calendar to support golf course maintenance, the Food & Beverage department, and member services staff. Maintain the tee sheet within the point-of-sale system.
• Monitor the pace of play on the course throughout the day.
• Support Men's, Women's, and Couples Member-Guest tournaments.
• Review event banquet event orders (BEOs) and coordinate with Golf and other departments to ensure an exceptional experience for members and guests.
• Enforce all rules and regulations governing golf course use.
• Operate the Jonas point-of-sale system, Golf Genius, and GHIN handicap software, and remain current on system updates. Maintain proficiency in Jonas, Golf Genius, GHIN, Word, Excel, Outlook, and email.

Additional Duties and Responsibilities:

Retail Sales:

• Manage daily inventory, stock merchandise, provide product knowledge, and identify appropriate upselling opportunities. Process special orders as needed.
• Assist the Director of Retail and golf retail staff as needed.
• Be fully knowledgeable of golf shop merchandise - features and benefits
• Maintain clean, presentable and fully stocked merchandise displays

• Manage the outside operation team members.
• Is responsible for the overall direction, coordination, and evaluation of this unit.
• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Responsibilities include interviewing, hiring, and training employees; scheduling and planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
• Greet every guest, member, and team member with "I Am Proud" standards and set a positive tone for every interaction.
• Provide extraordinary service that is "Enriching by Nature."
• Embrace, embody, demonstrate, and encourage wellness and the STRATA virtues through interactions, performance, and commitments.
• Uphold the Garden of the Gods Resort and Club's brand, culture, vision, mission, and values.
• Be empowered to make things go right if they go wrong.
• Give the guest/member a fond farewell.
• Address feedback by utilizing the LEARN Model.
• Demonstrate a professional appearance and be attentive to what matters most.
• Comply with company policies and procedures.
• Observe and adhere to safety guidelines.

Marginal Functions:

• Perform other duties as assigned.
• Interface positively with other departments, offering assistance when needed.
• Displays care in use of equipment and maintains an organized and professional work environment.

Position Requirements:

• Minimum Knowledge & Skills: Preferably, a college degree. Bachelor's degree (B.A.) from four-year college or university; or two years retail experience and/or training; or equivalent combination of education and experience.
• Versed in Word, Excel, Outlook, E-Mail, JONAS, general knowledge of inventory management systems
• Commitment to continuing education
• Employment Standards:
  • Maintain a high standard of professional conduct.
  • Demonstrate excellent oral and written communication skills and intermediate mathematical proficiency.
  • Maintain a neat and professional appearance.
  • Comprehend written materials and speak, read, and write English.
  • Possess a valid driver's license.
  • Maintain and promote an exemplary professional image within the community.
  • Demonstrate a friendly demeanor and positive attitude.
  • Work effectively under stressful conditions, including when addressing complaints and resolving problems.
  • Regularly lift and/or move up to 10 pounds and frequently lift and/or move up to 50 pounds.
  • Demonstrate effective problem-solving abilities.
  • Maintain a clean, safe, and environmentally responsible work environment.
  • Collaborate effectively with coworkers and demonstrate a team-oriented mindset.

External and Internal Personal Contact:

Bachelor's degree (B.A.) from a four-year college or university, or an equivalent combination of education and experience at a high-end private club or resort.

• PGA membership preferred but not required.
• Two to four years of previous experience at a high-end private club or resort required.
• Proficiency in Golf Genius tournament software and the Jonas point-of-sale system.
• Proficiency in Word, Excel, Outlook, and email.
• Commitment to continuing education.
• Strong organizational and prioritizing skills.
• Self-motivated with a desire to continue to grow.

1. Communications:
• Daily – Versed in verbal and written communication to include Word, Excel, Outlook, E-Mail, and JONAS
• Weekly – versed in inventory management systems
• Occasionally – Participate in one-on-one coaching sessions.

1. Teamwork and Collaboration: This position requires continuous teamwork as well as internal and cross-departmental communication.

Additional Licenses and/or Certifications Required:

Position Analysis/Specifications:

Environmental Factors:

Environmental factors may include indoor setting with overhead lighting and comfortable ventilation. May occasionally be called upon to work in all areas of the property, both inside and outside, possibly in inclement weather.

The Garden of the Gods Resort and Club offers a diverse, dynamic, and thriving environment that supports career development for all our team members.