PC Service Spare Parts Operation Specialist

The Operation Sales Representative should assist the workshop with whatever they need inside the service center.

•    Conduct all transactions with customers pleasantly and courteously with an emphasis on customer service.
•    Follow-up on back-orders and provides customers with timely information on the status of back-ordered parts and ensures order delivery to the customer on the promised date.
•    Achieve and maintain high CSI rating.
•    Achieve monthly and annual sales and profit target.
•    Attend cash ــ customers to fulfill their requirements by supplying correct spare parts.
•    Follow up the WIP report status to ensure that no vehicles are waiting for parts.
•    Receive customer enquiries and identify the correct part numbers using the parts catalogues.
•    Ensure stock accuracy of parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse and other branches.
•    Ensure stock accuracy of fast move parts in the location and ensure that the required parts availability is maintained through timely replenishment from central warehouse.
 

Position Title:  PC Service Spare Parts Operation Senior Specialist
Educational Requirements:   Bachelor’s Degree 
Special Certification or Training Required:  N/A
Required Industry Experience:  0 to 2 years of experience
Technological Requirements:  Microsoft office suite
Language Requirements: Very good command of English