SMC Technician I

• Broad based working knowledge of interdepartmental and external communication and coordination required.
• Experience in drafting multi-focused technical reports for both internal management and external customer distribution preferred.
• Ability to work with peers and senior-level technicians to accurately communicate status of GCI’s network assets to stakeholders, including physical facilities, network devices, and current service level availabilities during critical outages and maintenance events.
• Demonstrated ability to receive and classify work requests via email, tickets, and/or phone calls and assign tasks on a priority basis to team members of various technical abilities and assignments.
• Ability to develop, test, and enrich new processes and procedures; periodically assessing for accuracy and optimization to align with current departmental goals and overlying company mission.
• Ability to read, interpret, and contribute to network documentation.
• Knowledge of regulatory agencies and requirements around telecommunication incidents such as RCA, FCC, FAA, NORS, and PSAPs preferred.
• Knowledge of ITIL framework; specifically Change Management, Service Validation and Testing, and Incident Management.

• Broad based working knowledge of and ability to maintain cellular systems, transmission facilities, and equipment typically found in a Mobile Telephone Switching Office and Wireless Radio Access Network.
• Demonstrated knowledge of Wireless RF concepts such as UMTS/HSPA, GSM/GPRS/EDGE, CDMA/EVDO, LTE and 5G preferred.
• Experience with Ericsson and Nortel Wireless Networks preferred.
• Understanding of RF propagation principles and cellular theory preferred.
• Knowledgeable of transmission facilities including the test, turn up, and troubleshooting of T- 1 and Ethernet circuits required.

• Broad based working knowledge of and ability to maintain satellite modems, microwave radios, PCS equipment, MMDS equipment, and LMDS equipment.
• Demonstrated knowledge of RF transmission concepts of multiple access, duplexing, and communications protocols.
• Experience operating, maintaining, or installing satellite, microwave, or other wireless networks to preferably include programming, configuring, and troubleshooting.
• Understanding of RF transmission principles used in microwave or satellite communications preferred.
• FCC license is desired.

• Broad based working knowledge of and ability to maintain complex voice, SONET and IP transport, cable and data networking systems and standards.
• Experience with network troubleshooting and corrective maintenance; responding to circuit and facility outages within GCI’s network; isolating outages and working with appropriate technical groups to restore service.
• Experience in a wide variety of telecommunications networks to include Force 10/Turin, Cisco ONS, ALU, Calix GPON, BTI, TYCO NEC, Tellabs, ECI, Juniper, and ADTRAN equipment.
• Comprehensive understanding of standard operations concepts such as availability, redundancy, reliability, and testing.
• Working knowledge of Linux/Unix operating systems.
• Ability to diagnosis basic routing problems.
• Knowledge of IP address nomenclature and meaning, IP protocols, IP routing, router and switch components and facilities, Communication facilities (fiber, cable, RF, PSTN, T1, ISDN, DDS, etc.) and Communication equipment (CSUs, modems, xDSL, wiring frames, cabling, etc.).

Entry level technical position within the network control monitor and surveillance discipline with a basic skill set and proficiency working under close supervision. Conducts work assignments as directed with an understanding of telecommunications network technical environments. Reviews planned and unplanned changes to network infrastructure ensuring all networks are meeting industry standards and performance goals.  Follows all documented procedures and participates in troubleshooting response and resolution. Provides on-shift surveillance and supports senior level technicians and management.  

Compile and submit notifications and reports on network status and activity. Initiate notifications to management as determined by protocol to ensure the proper operation and maintenance of the company’s network.

Monitor the network and associated network elements, investigating and determining the cause of network events and alarms. Perform network troubleshooting and corrective maintenance. Respond to and isolate outages, working with the appropriate technical groups to prevent and/or restore service.     Initiate disaster recovery actions as required.

Interact with internal teams; the company’s customers and vendors in a professional manner to resolve issues at the lowest level and as timely as possible.

Work closely with various engineering and network control technicians to support development and implement tools and processes to improve capabilities ensuring quality service levels. Provide technical support and assistance to senior technicians. Mentor junior technicians as requested.

• →CCNA (Cisco), Juniper, or SCTE DOCSIS certifications.
• →Telecommunications experience.  
• →Other relevant telecom industry or job specific certifications. 

DRIVING REQUIREMENTS: 

• →This position may require access to reliable transportation for occasional travel between retail store locations, offices, worksites, or other locations as needed.

PHYSICAL REQUIREMENTS and WORKING CONDITIONS:  

• →Position requires working a rotational schedule.
• →Work is primarily sedentary, requiring daily routine computer usage.
• →Ability to work shifts as assigned, work in standard office/home office setting, and operate standard office equipment.
• →Ability to accurately communicate information and ideas to others effectively.
• →Physical agility and effort sufficient to perform job duties safely and effectively.
• →Ability to make valid judgments and decisions. 
• →Available to work additional time on weekends, holidays, before or after normal work hours when necessary. 
• →Must work well in a team environment and be able to work with a diverse group of people and customers.
• →Virtual workers must comply with remote work policies and agreements.

Background /Security Conditions: Based on the position’s business needs, background and security checks are subject to Level 2 background checks that may include but are not limited to: review of an individual’s criminal history, credit check, and review of DMV records. Job candidates may also need to comply with additional State of AK contract requirements. GCI will ensure that background checks are conducted in compliance with all applicable federal and state statutes, such as the Fair Credit Reporting Act (FCRA) and the Americans with Disabilities Act (ADAAA).

The company and its subsidiaries operate in a 24/7 environment providing critical services to Alaskans and may need to respond to public health and safety matters or other business emergencies. Due to business needs employees may be contacted outside of the core business hours to respond to the immediate emergency. As such, you will be requested to provide emergency after hours contact numbers, to include your home and cell phone numbers if you have those services. Culture, Engagement, and Connection: At GCI, we foster an environment where the unique perspectives of our employees, customers, and fellow Alaskans are celebrated. We add value to our community by nurturing and empowering each member of our workforce, ensuring equal opportunities for every Trailblazer. EEO: GCI is an equal opportunity employer. Qualified applicants are considered for employment without regard to race, color, religion, national origin, age, sex, sexual orientation, gender identity, marital status, mental or physical disability, veteran status, or any other status or classification protected under applicable state or federal law.  DISCLAIMER:  The above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. All employees of GCI work in support of the GCI Mission Statement and Declaration of Principles which are located on the GCI Career page and Employee portal.