Maintenance Dispatcher | Remote

• Do you know how to keep a full schedule of service calls running smoothly?
• Are you the person technicians count on when plans change mid-day?
• Ready to build your career with a company that keeps growing?

GC Realty & Development, LLC is a top property management and brokerage firm in the Chicago area, overseeing 1,500 units on behalf of more than 500 private investors throughout the city and over 100 surrounding suburbs. We've grown year over year since 2003, and there's plenty more ahead. We're hiring a remote Maintenance Dispatcher to direct our field technicians and make sure every job gets scheduled, assigned, and wrapped up on time.

• →Match technicians to jobs based on their skills, location, and current load, rerouting and reshuffling as the day unfolds to cut drive time and avoid overlaps
• →Handle urgent and after-hours repair calls, sizing up priority and sending the right person out per emergency protocols
• →Spot missed visits, late arrivals, missing notes or photos, and recurring problems, raising trends with the Director of Maintenance
• →Monitor KPIs such as response time, completion rate, and scheduling accuracy, and partner with the maintenance team to review coverage and workload
• →Check timecards, materials used, and job notes for accuracy before anything is billed or closed
• →Pinpoint bottlenecks and slowdowns, and recommend ways to make dispatch faster and more dependable
• →Keep the field team to our standards for attendance, productivity, documentation, and communication through coaching, follow-up, and documented corrective action when necessary

• 3+ years of dispatching, scheduling, or maintenance coordination experience in a high volume environment
• A solid understanding of time and material costs, and how long repairs typically take
• Experience leading field based or trade and service teams preferred
• Prior experience with work order systems like AppFolio, ServiceTitan, or similar preferred
• Reliable high speed internet (50 to 100 Mbps download, 10 to 20 Mbps upload), plus a working camera, microphone, and dual monitor setup
• The ability to manage a remote team with clarity and structure, holding people accountable without being in the room with them
• A calm, solution oriented mindset that keeps schedules moving even when the day gets chaotic

At GC Realty, we live by four core values:

• Responsive: We show up, follow through, and communicate like it matters, because it does.
• Own It: We take full responsibility, see things through, and never pass the buck.
• GSD (Get Stuff Done): We move fast, solve problems, and keep momentum going.
• Better Results: We're always looking for a smarter, more efficient way to get the job done right.

Sound like your kind of team? We'd love to hear from you. To get a feel for who we are, tune in to the Straight Up Chicago Investor podcast, where we dig into all things real estate.