Technical Support Analyst (Tier 2)

Technical Support Analysts at GCS are expected to have and maintain a high level of technical competence over a very large range of products. They will be expected to learn new products and technologies quickly and constantly. In addition, they are expected to have top notch communication skills. This is not your typical corporate help desk. We support hundreds of organizations and thousands of end users in a extremely variable environments.

Technicians are expected to have intermediate knowledge of the following technologies, along with the ability to quickly advance that knowledge.

• Windows Server and Desktop OS (all versions)
• Familiarity with public cloud technologies (Microsoft Azure and 365 is a must)
• Familiarity with MacOS and Linux operating systems.
• Common Desktop Applications (Office, etc.)
• Common Networking/Internet Services (DHCP, DNS, Domain Registration, etc.)
• Experience managing server Backup applications (Datto, Veeam, Appassure/Rapid Recovery )
• Virtualization Technologies (VMware vSphere and Hyper-V)
• Familiarity with VOIP solutions, such as Ring Central

Other desirable skills

• Basic Scripting knowledge (PowerShell, Bash, Python)
• Standard Networking (Routing, Switching, Firewalls. Specifically Meraki, Sonicwall, Cisco, and Dell)
• Familiarity administering Remote Desktop Services

• Must live in the Austin, TX metro or surrounding area.
• Participate in after hours support rotation.
• Must pass background screening.
• Must be able to lift 20 lbs.
• Ability to work in a team and communicate effectively.
• Responsible for entering billable time and notes into ticketing system in real time.