Data Incident and Problem Management Analyst

Any LocationRemotemid

Other

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Quick Summary

Key Responsibilities

Coordinate incident response activities for data platform and application incidents, ensuring timely detection, escalation, and resolution. Lead root cause analysis (RCA) for significant incidents,

Requirements Summary

Skills:Data Management Analysis (Inactive), Data Security,

Technical Tools

Other

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Job Family:

Data Science and Data Engineering

Requirements

~1 min read

Data Management Analysis (Inactive), Data Security, Incident Resolution

None

5 + years of related experience

Job Description:

Responsibilities

~2 min read

→MA/MS degree with 5+ years or BS/BA degree with 7+ years of general experience in information systems and 5+ years of specialized experience.
→Experience may be considered in lieu of degree.
→Experience assisting with testing, writing acceptance criteria and confirming test cases results.
→Experience with producing relevant and current requirements, sizing user stories correctly, and removing roadblocks prior to sprints start.
→Proven experience as a Business Analyst on enterprise IT or data programs.
→Demonstrated experience supporting cloud data platforms, analytics, or data initiatives.
→Strong skills in requirements management, data analysis, and documentation.
→Proven ability to work with both technical and non‑technical stakeholders.
→Experience in Agile/Scrum environments and using Jira/Confluence.
→Familiarity with data governance, metadata management, and data quality practices.
→Experience with SQL for data querying and validation.
→Proficiency with BI/reporting tools such as Power BI, Tableau, or QuickSight.
→Familiarity with statistical analysis tools/techniques (e.g., Excel, R, Python) preferred.
→Experience with cloud data platforms (Snowflake, Databricks, AWS preferred).
→Understanding of data architecture concepts (data lake, lakehouse, warehouse).
→Strong analytical, problem‑solving, & statistical analysis skills with attention to detail and data accuracy.
→Ability to clearly communicate insights to varied business and technical audiences.
→Experience supporting compliance‑driven or statutory reporting (preferred).
→Familiarity with STTM/data mapping tools (preferred).
→Experience mentoring or leading analytical work (plus).
→Federal or regulated‑environment experience (plus).
→Experience with data governance and data quality programs (preferred).
→Experience supporting AI/ML and advanced analytics initiatives (preferred).
→Understanding of cloud infrastructure, data platforms, cybersecurity, and compliance.
→Experience with AWS/GovCloud, security operations, and Federal environments preferred.
→ITIL, Security+, AWS, or related certification preferred.

Excellent presentation and communication (oral and written) skills.
Consultant mindset with the ability to work with high level customer stakeholders and build excellent customer relationships.
Experience identifying and applying industry tools, solutions, methods best practices, and emerging technologies.
Strong analytical skills and problem-solving skills with the ability to formulate and communicate recommendations for improvement.
Demonstrated ability to work effectively, independently, and as part of a team.
Strong crisis management and communication skills, with the ability to coordinate cross-functional teams during major incidents.

The likely salary range for this position is $128,039 - $173,229. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

None

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans