Systems Analyst/IT Customer Support/File Transfer...TS/SCI

Regular

Clearance Level Must Currently Possess:

Top Secret/SCI

Clearance Level Must Be Able to Obtain:

Top Secret/SCI

None

Job Family:

IT Infrastructure and Operations

Business, Collaboration, Driven, Teamwork

None

1 + years of related experience

Yes

Job Description:

Join GDIT as a Systems Analyst and build an impactful career in enterprise IT, collaborating with people who are driven and resourceful like you. As a Systems Analyst/IT Customer Support/File Transfer, your role is integral in ensuring our client’s IT products meet customer needs and align with business goals. Job Duties are as follows:

• Act as a liaison between the customer and the help desk. 
• First point of contact for IT issues and needs, attempting to triage a situation prior to involving the help desk. 
• Back up the asset management team with issuance of accessories and cables to customers and the technicians.
• Review file transfer documentation, ensuring the needed signatures are present (or forward them to the needed teams). 
• Burn files to disk and manually move the file to the appropriate networks, notifying the customer once competed. 
• Maintain a log of all file transfers with all required information

None

Onsite

Work Location:

USA DC Washington

Additional Work Locations:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

 

 

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during virtual interviews. We reserve the right to take your picture to verify your identity and prevent fraud. By proceeding, you authorize the collection, processing, and use of your biometric data for identity verification and security purposes.

 

 

We are GDIT. A global technology and professional services company that delivers technology solutions and mission services to every major agency across the U.S. government, defense and intelligence community. Our 26,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50+ countries worldwide, offering leading mission-ready capabilities in AI, cloud, cyber and software development.

Join our Talent Community to stay up to date on our career opportunities and events at

gdit.com/tc.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans