Associate - Customer Service Centre

We are seeking applicants to join us as part of the dynamic frontline service team at Service Centre. 

• Manage walk-in policyholders’ and Financial Representatives’ queries / requests on policy related matters queries/requests (Life and General Insurance) within stipulated time; 

• Ensure unresolved issues over the counter are promptly followed up within stipulated time; 

• Assess and manage appeals, feedbacks and minor complaints from policyholders, Financial Representatives and business partners; 

• Provide excellent customer service experience; 

• Manage customer feedbacks/complaints with a good closure within the operational turnaround time;

• Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks; 

• Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; 

• Highlight any potential concerns/risks and proactively shares best risk management practices; and 

• Other incidental “ad hoc” duties to ensure smooth functioning of various touchpoints such as assisting Digital Comms and Call Centre; 

• May be rotated amongst the different Service Centres; and

• Undertake projects or other responsibilities as assigned

• GCE ‘A’/ Diploma/ Degree holder from recognized institution; Applicant with professional insurance certifications such as BCP, PGI, M5, M9, M9A and Health Insurance will be advantageous. 

• Fresh Diploma & Degree holders are welcome to apply •

 A team player with good writing, interpersonal and communication skills. 

• Applicant must be comfortable to work in Frontline Environment 

• Meticulous and detail-oriented • Possesses good written and verbal communication skills 

• Proficient in MS Office applications Excel and Word 

• Work independently as well as in a team 

• Able to adapt in a fast-paced environment