Lead, Accounts

The Lead, Accounts is responsible for overseeing premium operations, receivables management, credit control, financial reporting, and budget support for the Group Insurance business. The role serves as a strategic financial partner to strengthen cash flow, manage financial risks, improve collection effectiveness, and provide actionable insights that support business growth and profitability.

Key Responsibilities

·       Lead end-to-end premium processing activities to ensure timely, accurate, and compliant premium transactions.

·       Manage premium collections, aged receivables, and credit control activities to improve cash flow and minimize bad debt exposure.

·       Develop and execute collection strategies with brokers, intermediaries, and policyholders to reduce outstanding balances and improve collection performance.

·    Monitor and govern claims hold and release processes arising from outstanding premium situations, ensuring timely resolution with relevant stakeholders.

·      Oversee broker and intermediary Statement of Account (SOA) reconciliation activities, including initiatives to clear legacy and aged outstanding balances.

·       Support departments in budgeting, expense tracking, financial planning, and utilization monitoring

·       Prepare management dashboards, portfolio analysis, financial reports, and collection performance updates to support decision-making

·       Lead process improvement, governance enhancement, and transformation initiatives to strengthen operational efficiency and financial controls

·       Possess a Degree in Accounting, Finance, Business, or a related discipline.

·       Minimum 5 years of experience in Accounts Receivable, Credit Control, Finance Operations, or Insurance Operations.

·       Experience within Insurance, Employee Benefits, Healthcare Insurance, or Financial Services industries is preferred.

·       Strong knowledge of premium administration, receivables management, debt recovery, and financial reporting.

·       Proven experience in managing collections, credit exposure, and stakeholder negotiations.

·       Strong analytical and problem-solving skills with the ability to identify trends and recommend solutions.

·       Experience in preparing management reports, dashboards, and business performance analysis.

·   Strong stakeholder management skills with the ability to collaborate across Operations, Claims, Marketing, Finance, and external business partners.

·       Demonstrated ability to lead projects, drive process improvements, and implement control enhancements.

·       Proficiency in Microsoft Excel, financial systems, and reporting tools