Customer Service Representative

• Compensation & Incentives:    
  • Starting Salary: $20.15/hour ($40,602.25 annually).    
  • Differentials: +10% for evening shifts; +20% for weekends.    
• Benefits:  
  • Health and wellness benefits starting Day 1 (medical, dental, vision, flexible spending accounts and more).  
  • Accrue Paid Time Off immediately, plus 13 paid holidays annually (8 fixed, 5 floating).  
  • 401(k) with up to 6% match, vested immediately.  
  • GEICO Strive, upfront tuition assistance program (up to $5,250 annually).  
• Professional Growth:   
  • Licensing and continuing education at no cost, including hundreds of eLearning courses to enhance your skills.    
• Workplace Flexibility:   
  • Complete in-office training, then opportunity to work 80% on-site and 20% off-site.   
  • Enjoy GEICO Flex, additional weeks annually to work off-site, meeting location and work guidelines.   
  • Office Location: 300 Crosspoint Pkwy Getzville, NY 14068

• Customer Interaction: Manage incoming calls, messages, billing questions, and policy updates, while offering recommendations.    
• Problem Resolution: Resolve customer concerns, ensuring a positive experience.    
• Product Knowledge: Stay informed about GEICO’s products and identify cross-selling opportunities to assist customers.    
• Meaningful Impact: Enhance customer satisfaction through meaningful interactions.     

• Experience & Qualifications:   
  • Experience in high-volume call centers with KPIs (Key Performance Indicators) and measurable goals preferred.   
  • An effective communicator who understands the importance of listening and being empathetic.   
  • High School Diploma or GED required; College degree preferred.    
• Core Skills:   
  • Strong customer service, interpersonal, problem-solving, and empathy skills.    
  • Adaptable, detail-oriented, and able to prioritize and multitask across platforms.    
• Availability:   
  • Available to work evenings, weekends, and holidays.    

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Annual Salary

The above annual salary range is a general guideline. Multiple factors are taken into consideration to arrive at the final hourly rate/ annual salary to be offered to the selected candidate. Factors include, but are not limited to, the scope and responsibilities of the role, the selected candidate’s work experience, education and training, the work location as well as market and business considerations.

The GEICO Pledge:

Great Company: Protecting customers through life’s twists and turns with innovation and integrity.

Great Careers: Personalized development programs, mentorship, and certification assistance.

Great Culture: Inclusive and collaborative culture rooted in shared success.

Great Rewards: Competitive pay, benefits, and flexibility to support your well-being and future.

The equal employment opportunity policy of the GEICO Companies provides for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability or genetic information, in compliance with applicable federal, state and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

GEICO reasonably accommodates qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job, unless the accommodation would impose an undue hardship to the Company. This applies to all applicants and associates. GEICO also provides a work environment in which each associate is able to be productive and work to the best of their ability. We do not condone or tolerate an atmosphere of intimidation or harassment. We expect and require the cooperation of all associates in maintaining an atmosphere free from discrimination and harassment with mutual respect by and for all associates and applicants.