General Manager - Country Club (Pool Club)

Sri Lanka·Colombomid

ExecutiveChief Executive Officer

0 views0 saves0 applied

Overview

Oversee and manage the daily operations of the pool club, ensuring seamless and efficient service delivery across all touch points Lead, train,

Technical Tools

ExecutiveChief Executive Officer

Oversee and manage the daily operations of the pool club, ensuring seamless and efficient service delivery across all touch points
Lead, train, and supervise cross-functional teams including service staff, bar personnel, and lifeguards to maintain high performance and service standards
Ensure strict adherence to pool safety regulations, hygiene protocols, and all relevant health and safety compliance standards
Deliver and maintain exceptional guest experiences, proactively addressing feedback and resolving concerns in a professional manner
Plan, coordinate, and execute events, promotions, and curated poolside experiences to enhance guest engagement and revenue
Manage inventory, control operational costs, and monitor budgets to ensure profitability and financial efficiency
Collaborate with internal stakeholders to continuously improve service quality, operational processes, and brand positioning.

~1 min read

Diploma or Degree in Hospitality Management or a related field
Minimum 10+ years of total industry experience, with 3–5 years of
relevant experience managing a pool club, beach club, or similar
leisure/hospitality outlet
Proven experience in handling end-to-end operations of a leisure or
hospitality venue, including service delivery, team management, safety
compliance, events, and financial performance
Demonstrated ability to manage and lead cross-functional teams while maintaining high service standards
Strong communication and guest engagement capabilities with a customer-first mindset
In-depth knowledge of pool safety standards and hygiene regulations
Experience in managing budgets, controlling costs, and driving revenue through promotions and events
Energetic, well-presented, and highly service-oriented with a passion for hospitality excellence