george-bernard-consulting

Lead the Advanced NOC Operations team to deliver strong customer service and technical support via phone, email, and live chat. Serve as the escalation point for technical and fault-related issues. Manage escalations to other internal departments, providing clear and relevant information in line wit

Support and maintain complex enterprise network environments across global offices and data centres. Manage enterprise routing, switching, wireless, and day-to-day network operations. Configure, maintain, and troubleshoot Palo Alto firewalls. Manage Cisco Meraki switching and wireless infrastructure

Provide strategic and operational leadership across all hotel departments. Drive guest satisfaction and maintain world-class service standards. Achieve financial goals through revenue management, cost control, and profitability initiatives. Lead, coach, and inspire a high-performing team, building a

Set clear vision, direction, and measurable goals for engineering teams, aligned with business priorities. Promote engineering best practices, accountability, collaboration, and continuous improvement. Lead, mentor, and develop Architects, Tech Leads, and Engineers. Manage resource allocation, capac

Identify client-owned music in YouTube videos using your listening skills and place accurate claims. Follow YouTube's copyright policies and internal guidelines at all times. Research music databases to confirm composers and ownership details. Report trends, catalog issues, and claiming strategies t

Design and build Tableau dashboards and reports using approved data sources (data warehouses, semantic layers, SQL). Turn business needs into dashboard designs — layouts, filters, calculated fields, parameters, drill-downs. Build views like KPIs, scorecards, trend charts, rankings, heat maps, and ex

Lead and manage large-scale IT programs from planning through delivery. Drive digital transformation initiatives and/or cloud collaboration platform deployments. Build and manage project plans, timelines, budgets, and resource allocation. Identify, track, and mitigate program risks and issues. Manag

Analyze existing business processes and document current ("As-Is") workflows. Design improved, future-state ("To-Be") processes. Lead business process reengineering (BPR) initiatives to improve efficiency. Gather detailed requirements from stakeholders and translate them into clear specifications. C

Lead change management activities for large-scale IT projects. Drive user adoption of cloud-based communication and collaboration tools. Develop and execute change management strategies and plans. Design and deliver training programs in multiple languages (English, Sinhala, Tamil) for diverse user g

Manage IT security and data protection practices within cloud-based collaboration platforms. Implement and maintain information governance frameworks. Apply and enforce national cybersecurity standards and compliance requirements. Set up and manage access controls to protect sensitive data. Implemen

Develop and execute post-implementation adoption strategies to maximize system usage. Assess current user maturity levels and identify gaps in adoption. Identify barriers preventing users from fully adopting existing systems. Design and deliver targeted coaching and interventions to improve adoption

Conduct AI opportunity assessments to identify where AI can add value across business functions Support identification and prioritization of AI use cases based on impact and feasibility Help develop AI roadmaps aligned with business goals and timelines Assist in designing AI operating models to supp

Design end-to-end AI solutions based on business requirements Develop and deploy machine learning models for various use cases Build predictive analytics solutions to support data-driven decision making Develop recommendation engines to enhance user/customer experience Create customer segmentation m

Design scalable, secure, and reliable infrastructure to support AI/ML workloads Build and implement MLOps pipelines to streamline model development, testing, and deployment Manage the end-to-end lifecycle of ML models, from development through retirement Set up monitoring and observability systems t

Identify data quality issues and implement solutions to improve data accuracy, consistency, and reliability Design and build features from raw data to support machine learning and analytics use cases Build and maintain robust data pipelines for efficient data processing and flow Integrate data from

Review and enforce information security policies and cybersecurity standards across all engagement activities Guide teams on AI governance and responsible AI practices ("Knowledge AI"), ensuring AI systems are used and deployed ethically Ensure all data handling practices meet data protection and pr

Design, develop, train, evaluate, and optimize machine learning and deep learning models. Perform feature engineering, data preparation, and dataset validation to improve model performance. Translate business and technical requirements into measurable machine learning objectives and success metrics.

Develop and execute the company's public policy and government relations strategy in line with business objectives. Build and maintain strong relationships with government agencies, regulators, policymakers, and industry stakeholders. Represent the company in discussions with ministries, regulatory

Lead and manage global L1–L3 customer support teams across multiple products, regions, and time zones, including 24x5 / 24x7 support models. Own customer experience metrics, service performance, SLA adherence, escalations, and key support KPIs including CSAT, backlog management, resolution efficienc

Design, develop, test, and maintain high-quality mobile applications using Flutter (Dart) and native mobile technologies. Lead the design and evolution of scalable, maintainable, and high-performing mobile application architectures. Optimize application performance and proactively identify, troubles