george-bernard-consulting~1mo ago

General Manager - Luxury Resorts

Sri Lanka·Ellamid

ExecutiveChief Executive Officer

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Quick Summary

Overview

Provide strategic and operational leadership across all hotel departments. Drive guest satisfaction and maintain world-class service standards. Achieve financial goals through revenue management,

Technical Tools

ExecutiveChief Executive Officer

Provide strategic and operational leadership across all hotel departments.
Drive guest satisfaction and maintain world-class service standards.
Achieve financial goals through revenue management, cost control, and profitability initiatives.
Lead, coach, and inspire a high-performing team, building a culture of engagement and accountability.
Develop and implement business strategies to strengthen market position and support long-term growth.
Ensure compliance with legal, health, safety, and brand standards.
Build strong relationships with guests, business partners, travel agents, corporate clients, and local stakeholders.
Identify ways to improve operational efficiency and guest experience through innovation and best practices.
Work closely with the Corporate Leadership Team to deliver business objectives and strategic initiatives.

Requirements

~1 min read

Bachelor's degree in Hospitality Management, Business Management, or related field (postgraduate qualification a plus).
Minimum 10 years' progressive leadership experience in luxury hotels/resorts, including at least 5 years as General Manager or Resident Manager.
Strong commercial acumen with proven experience driving revenue growth and profitability.
Demonstrated expertise across Rooms Division, Food & Beverage, Revenue Management, Sales & Marketing, and overall hotel operations.
Outstanding leadership, people development, and change management skills.
Excellent communication, negotiation, and stakeholder management abilities.
Passion for delivering great guest experiences and building strong teams.
Solid understanding of quality assurance, sustainability, and operational excellence.
Experience with internationally recognized hospitality brands is a plus.