Lead and oversee multiple large-scale technical programs and digital transformation initiatives across global clients
Own end-to-end delivery of the program portfolio, ensuring scope, timelines, quality, and financial targets are met
Act as the primary point of contact for global clients, managing senior-level communication, escalations, and expectations
Drive portfolio-level financial performance, including revenue, margin, forecasting, and cost control
Establish, track, and continuously improve SLAs, KPIs, and delivery metrics to ensure high performance and customer satisfaction
Lead governance forums, steering committees, program reviews, and escalation calls
Collaborate closely with executive leadership, project teams, and cross-functional stakeholders to deliver measurable business outcomes
Identify, manage, and mitigate delivery risks, dependencies, and issues across programs
Build, mentor, and lead high-performing delivery and program management teams
Foster a culture of accountability, innovation, operational excellence, and customer-centric delivery
Ensure consistent delivery standards, processes, and best practices across all programs
Support strategic planning, growth initiatives, and client expansion opportunities

Requirements

15–20+ years of experience in technical program delivery, portfolio management, or digital transformation leadership roles
Proven experience managing large, complex, multi-stream programs for global clients
Strong exposure to US and European markets, with experience working across distributed and cross-cultural teams
Demonstrated expertise in stakeholder management at senior and executive levels
Strong financial acumen with experience managing program and portfolio-level P&L, forecasting, and budgeting
Proven ability to lead, mentor, and scale delivery teams in fast-paced environments
Experience defining and driving SLAs, KPIs, governance frameworks, and delivery metrics
Excellent communication, negotiation, and conflict resolution skills
Strong problem-solving and decision-making abilities with a delivery-focused mindset
Experience working in hybrid or global delivery models

Head of Delivery

Listing Details