Customer Success Manager (US/CA) (Remote)

Weflow is the revenue intelligence platform integrated deeply into modern CRMs, helping RevOps and sales teams capture activity, run their pipeline, and forecast with confidence. We're a fast-growing, VC-backed team serving customers across the US and Europe, and we're now building out our Customer Success function.

As our Senior Customer Success Manager, you'll own a portfolio of our most important accounts, driving adoption, retention, and expansion. You'll be one of the first hires shaping how we do Customer Success, with real ownership over both the playbook and your commercial results.

As Customer Success Manager, you'll work closely with late-stage prospects and existing customers, helping them create fast and impactful value with Weflow. You'll own retention and expansion across your book, turning strong onboarding and deep adoption into renewals and growth, with real commercial upside tied to the results you deliver.

You'll be an integral part of our customer journey, ensuring seamless onboarding, adoption, retention, and revenue expansion. This is a hands-on commercial role where you'll build our Customer Success function from scratch and develop a strong network across the RevOps and Sales community globally, in a fast-growing environment with plenty of room to grow.

• 2-5+ years in Revenue Operations, Salesforce Administration, Customer Success or Solutions Engineering.
• Strong technical acumen with experience in CRM systems (Salesforce), data integrations, and working with RevOps teams.
• Experience in Revenue Operations and/or as a Salesforce admin is a plus.
• Experience leading implementation teams for highly complex products is a plus.
• Experience or deep knowledge of Salesforce data capture, pipeline management, and forecasting is a plus.
• Proven track record of those metrics and urgency around onboarding and implementations.
• Have shown curiosity and ability to implement AI to optimize processes within your department.
• Data-driven decision-making mindset, translating insights into actionable strategies.
• Strong cross-functional collaboration skills, working with Sales, Product, and Marketing to create a customer-first culture.
• Exceptional executive communication and stakeholder management skills.