Getwingapp
Getwingapp2mo ago
PHP 50000–70000/yr

Customer Success Coach - Trainer

PhilippinesPhilippines·Makati CityFull Timemid
OtherTrainerCoach
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Quick Summary

Overview

About the Role: We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.

Technical Tools
hubspotpipedriveb2bcustomer-successsaas
About the Role:
 
We're looking for a Customer Success Coach - Trainer to develop, support, and elevate the performance of our Customer Success Managers (CSMs). This role combines coaching, quality assurance, and training delivery to ensure our CSMs are equipped to drive long-term client success.
 
The ideal candidate has prior experience coaching CSMs or similar client-facing roles and brings a structured approach to performance improvement. Former BPO trainers with a strong QA background are welcome to apply.
  • Coach and mentor Customer Success Managers (CSMs) to improve customer satisfaction, retention, and relationship management
  • Conduct quality reviews on customer interactions (calls, emails, task updates) and provide detailed feedback
  • Develop and deliver coaching plans tailored to individual performance metrics and team goals
  • Collaborate with leadership on team skill development, training needs, and continuous improvement
  • Lead training sessions and skill refreshers to reinforce best practices and performance standards
  • Maintain standardized coaching documentation and feedback tools
  • Track, report, and analyze coaching effectiveness and performance trends
  • Experience coaching Customer Success Managers, Account Managers, or similar roles
  • Solid foundation in quality assurance and structured feedback delivery
  • Former BPO trainers with QA and client-facing experience are strongly encouraged to apply
  • Excellent communication, facilitation, and coaching skills
  • Familiarity with CRMs and performance coaching tools
  • Must be able to work in a hybrid setup and align with a US time zone (night shift) schedule
  • Must present original coaching/training materials during the hiring process
  • Conduct a mock training simulation (live)
  • Present a self-made presentation deck on the following topics:
  •  “What is a Customer Success Manager?”
  •  “How to Be a Successful CSM”
  • This simulation will be used to assess facilitation skills, structure, clarity, and relevance of content.
    • Preferred Skills:
     
    Background in SaaS, B2B services, or subscription-based support
    Familiarity with CS tools like Hubspot, Pipedrive, Stripe, Dialpad
    Training or coaching certifications are a plus

    Location & Eligibility

    Where is the job
    Makati City, Philippines
    Hybrid — some on-site time required
    Who can apply
    PH
    Listed under
    Worldwide

    Listing Details

    Posted
    April 14, 2026
    First seen
    April 14, 2026
    Last seen
    July 11, 2026

    Posting Health

    Days active
    87
    Repost count
    0
    Trust Level
    44%
    Scored at
    July 11, 2026

    Signal breakdown

    freshnesssource trustcontent trustemployer trust
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    Getwingapp
    Getwingapp
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    Managed virtual assistant service providing remote executive and business support

    Employees
    199
    Founded
    2018
    Domain
    getwingapp.com
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    GetwingappCustomer Success Coach - TrainerPHP 50000–70000
    Apply Now