VA Onboarding Specialist

PhilippinesRemoteFull Timemid

OtherCustomer SuccessOnboarding SpecialistSaaS Onboarding Specialist

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Quick Summary

Overview

About the Role We’re looking for a VA Onboarding Specialist to ensure every new Virtual Assistant joins Wing with confidence, clarity, and the right tools for success. This role bridges Talent Acquisition, Training, and Operations, guiding new hires from offer acceptance to full deployment.

Requirements Summary

- Minimum 3 years of experience in onboarding, training coordination, or HR operations — preferably in a BPO, staffing, or remote workforce environment. - Excellent communication and interpersonal skills, with strong empathy for new hires.

Technical Tools

google-workspacephp

About the Role

We’re looking for a VA Onboarding Specialist to ensure every new Virtual Assistant joins Wing with confidence, clarity, and the right tools for success. This role bridges Talent Acquisition, Training, and Operations, guiding new hires from offer acceptance to full deployment. The VA Onboarding Specialist will deliver structured onboarding sessions, handle documentation and system setup, and ensure that each assistant is fully oriented to Wing’s culture, tools, and client-ready standards.

Qualifications

- Minimum 3 years of experience in onboarding, training coordination, or HR operations — preferably in a BPO, staffing, or remote workforce environment.

- Excellent communication and interpersonal skills, with strong empathy for new hires.

- Highly organized and detail-oriented, able to manage multiple onboarding batches concurrently.

- Proficiency in Google Workspace, HRIS or ATS systems, and onboarding management tools.

- Strong understanding of remote team enablement and virtual communication norms.

- Comfortable conducting live sessions or presentations for large groups.

Preferred Skills

- Background in L&D or Training Delivery, particularly for virtual assistant roles.

- Familiarity with process documentation, employee lifecycle management, or learning management systems (LMS).

- Knowledge of engagement and retention techniques during onboarding.

- Experience creating onboarding materials (guides, slide decks, video walkthroughs).

Department: Learning & Development

Work Setup: Remote / Hybrid