Student Success Manager (Health Science)

For more than 80 years, Kaplan has been a trailblazer in education and professional advancement. We are a global company at the intersection of education and technology, focused on collaboration, innovation, and creativity to deliver a best-in-class educational experience and make Kaplan a great place to work.

The future of education is here and we are eager to work alongside those who want to make a positive impact and inspire change in the world around them.

We are seeking a dedicated and dynamic Student Success Manager to recruit, enroll, and guide a diverse cohort of students through our undergraduate and graduate programs. This role involves advising prospective students from initial contact through to graduation, ensuring they receive comprehensive support throughout their academic journey. ​

The work schedule is Monday - Friday 9:00 AM - 6:00 PM, and bi- weekly Saturdays 9:00 AM - 6:00 PM EST

Late Shift: One day per week (Monday, Tuesday, Wednesday, or Thursday) from 2:00 PM – 11:00 PM EST

Primary Responsibilities:

• Engage in recruiting efforts to attract and enroll qualified undergraduate and graduate students.
• Conduct outreach activities through outbound calls, scheduled phone appointments, emails, chat, video chat, and SMS.

• Advise and guide students regarding career and program interests, ensuring alignment with their academic and professional goals.
• Assist prospective students through the enrollment process specific to their chosen program.

• Manage all aspects of onboarding for enrolled students, providing financial guidance related to funding their education from enrollment through graduation.

• Offer personalized advice and support, nurturing relationships, aligning degree outcomes with career goals, and providing course guidance and registration support to ensure stellar student experiences.
• Orient students regarding admissions and catalog requirements, academic policies, registration procedures, and available resources.

• Service a cohort of students, meeting predetermined enrollment and retention metrics.
• Encourage and support students to progress through advanced degree programs.

• Collaborate with academic and admissions departments along with faculty to ensure program alignment and student success and adherence to State and Federal regulations, FERPA, and institutional compliance standards.

• Effectively utilize technology platforms for student management, communication, and engagement, and maintain knowledge of online education platforms and career planning tools.

At Kaplan, we believe in attracting, rewarding, and retaining exceptional talent. Our compensation philosophy is designed to be competitive within the market, reflecting the value we place on the skills, experience, and contributions of our employees, while taking into account labor market trends and total rewards.

For full-time positions, Kaplan has three salary grades. This position is Salary Grade A: $31,200 to $78,647. The specific compensation offered will be determined by a variety of factors, including but not limited to the candidate's qualifications, relevant experience, education, skills, and market data. We are an equal opportunity employer and comply with all applicable federal and state wage laws.

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Kaplan is committed to cultivating an inclusive workplace that values diversity, promotes equity, and integrates inclusivity into all aspects of our operations. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of age, race, creed, color, national origin, ancestry, marital status, sexual orientation, gender identity or expression, disability, veteran status, nationality, or sex. We believe that diversity strengthens our organization, fuels innovation, and improves our ability to serve our students, customers, and communities. Learn more about our culture here.

Kaplan considers qualified applicants for employment even if applicants have an arrest or conviction in their background check records. Kaplan complies with related background check regulations, including but not limited to, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.  There are various positions where certain convictions may disqualify applicants, such as those positions requiring interaction with minors, financial records, or other sensitive and/or confidential information.