Project Manager

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

• →Oversees the execution of defined project tasks through tracking of deliverables and their statuses, developing project plans, and measuring progress against ongoing key performance indicators
• →Leads project and/or remediation requirement documentation efforts based on identified gaps and controls needed for sustained performance
• →Plans and organizes projects using appropriate tools and techniques, including Technology platforms used by client facing employees, change management tools, and risk and issue management tools to ensure efficient and effective project completion
• →Navigates across various Lines of Business and partner organizations, including Technology and Risk, leading them to negotiate decision making for efficient and effective resolution
• →Supports the adoption and sustainment of change initiatives and helps assess adoption risks
• → Develops, maintains, and reports on an overall integrated delivery plan, raising any risks, developing a mitigation plan, and escalating issues appropriately to respective stakeholders

This job is responsible for the accurate, consistent, end-to-end capture of current-state operational workflows on behalf of the Horizontal Strategy team within Retail Credit Operations (RCO). Key responsibilities include documenting how data moves through operational processes, from upstream sources through downstream outputs, with full visibility into data provenance, decision points, and exception handling. The Operations Project Consultant functions as a procedural forensic accountant, producing a complete and faithful factual record of how a process operates.

Job expectations include engaging directly with operational subject matter experts to understand their process while remaining resilient to the vocabulary of existing systems, ensuring every workflow is documented to a common standard of syntax and methodology. This role captures the "what" and the "how" of a process with completeness and accuracy, establishing the disciplined, data-focused foundation on which downstream normalization, capability alignment, and horizontal technology design depend. The role offers broad cross-functional exposure across multiple businesses, products, and functions.

• Maps workflows & data from upstream sources through downstream outputs
• Proficient in Visio or similar process mapping software
• Proficient with Microsoft products including excel and ppt.
• Strong collaboration skills and strategic thinking

• Collaboration
• Controls Management
• Issue Management
• Problem Solving
• Project Management
• Change Management
• Policies, Procedures, and Guidelines Management
• Process Management
• Process Performance Measurement
• Written Communications
• Active Listening
• Drives Engagement
• Prioritization
• Process Design
• Process Mapping