GC GO Partner Success and Implementation Specialist

United Statesmid

Implementation SpecialistCustomer Success

1 views0 saves0 applied

Apply Now

Quick Summary

Key Responsibilities

Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.

Technical Tools

Implementation SpecialistCustomer Success

GiveCampus is the world's leading fundraising platform for non-profit educational institutions. Trusted by millions of donors and 1,300+ colleges, universities, and K-12 schools, our mission is to help advance the quality, the affordability, and the accessibility of education. At our current pace, we will facilitate $100 billion in charitable giving over the next decade–enough money to send more than 1 million students to college, tuition-free.

GiveCampus is backed by leading investors including Y Combinator, but we’re also practitioners of Sustainable Growth: we’ve made the Inc. 5000 list of America's fastest-growing private companies each of the last five years and we’ve been profitable nine of the last 10. In 2025, we celebrated a $140 million growth investment that included a major liquidity event for GiveCampus employees–the second in less than three years.

Our purpose-driven team of 130+ is located in 30+ states across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, visit partner institutions, and host retreats in various locations.

While we operate at meaningful scale, we’re still small relative to the commercial and social good opportunities in front of us. Every GiveCampus employee plays a meaningful role in shaping what comes next, and we're growing the team in support of our ambitious plans–including a $100 million investment in AI product development. If you believe in the transformative power of education and want to join a fast-growing, mission-driven company, you’ll fit right in.

Responsibilities

~1 min read

→
Own the end-to-end implementation process for new Partners, from initial platform setup through onboarding, training, and successful adoption.
→
Travel regularly to Partner campuses to lead in-person training sessions, provide hands-on support, and build strong relationships with Partners.
→
Support day-to-day operations within the GC Gift Officer business unit, identifying opportunities to streamline processes, improve cross-functional collaboration, and increase efficiency.
→
Gather and communicate Partner feedback throughout implementation and beyond, identifying pain points and recommending improvements to enhance the onboarding experience as the business scales.
→
Manage implementation timelines, track early product utilization, and proactively communicate progress, challenges, and key learnings across the business unit and GiveCampus.
→
Monitor product adoption following launch, identify Partners at risk of low engagement, and develop proactive plans to improve utilization among gift officers and Student Fundraisers.

Relevant experience — 2–4 years of experience in SaaS, customer success, onboarding, or operations. Early-career professionals are welcome and encouraged to apply.
Partner relationship-building — comfortable working directly with Partners, leading in-person training sessions, and traveling regularly to build meaningful relationships and drive success.
Organization and execution — strong attention to detail, ownership, and follow-through, with the ability to independently manage implementation timelines and competing priorities.
Startup mindset — comfortable working in a fast-paced, growing business unit, taking initiative, moving with urgency, and doing what it takes to help Partners succeed.
Data analysis and reporting — comfortable using spreadsheets, Excel, or similar tools to track implementation progress, monitor product utilization, and identify opportunities for improvement.
Customer-centric problem-solving — genuinely curious about Partner needs, proactive in identifying challenges, and motivated to create onboarding experiences that drive meaningful adoption.
Growth and adaptability — eager to learn, take on new responsibilities, and develop hands-on experience with the opportunity to grow into more strategic responsibilities over time.

Our purpose-driven team of 90+ is located across the US: team members work from anywhere they choose. We have a beautiful 12,000sf office in Washington, DC that is available for people to use whenever they want, and we regularly organize team meet-ups, events, and retreats in various locations. We're looking to expand our team with diverse and collaborative doers who believe in our mission and the transformative power of affordable, high-quality education.

Be sure to keep an eye on your spam and promotions boxes in case our emails end up there!

At GiveCampus, we value diversity and we pledge to foster an environment of support, inclusivity, and learning, both on the job and throughout the application process. In this spirit, we encourage candidates of all backgrounds to apply.

GiveCampus is an Equal Opportunity Employer. Applicants and employees are not discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any protected category prohibited by local, state or federal laws.

If you feel like you don't meet all of the requirements for this role, please apply anyways. We know confidence gaps and imposter syndrome often get in the way of connecting with incredible people, and we don't want them to prevent us from meeting you.