IT Operations Engineer

Glimpse is the leading AI platform for CPG brands - automating critical back-office workflows like deductions management, revenue recovery, and cash application. Since launching in April 2024, we've grown from 0 to 200+ customers, raised $52M from investors including a16z, 8VC and Y Combinator.

Our AI agents retrieve deduction data, validate charges, automate cash application, and dispute invalid claims - work that would take a full-time employee years to complete. For a $1B CPG brand, a single Glimpse agent reviewed 17,000 deductions in under 24 hours, identifying over $10M in recoverable revenue.

We're building the next-generation suite of services for consumer brands and are looking for exceptional people to help us scale.

Glimpse is scaling fast and the IT function is new. The core of this role is ownership and execution. The Head of Information Security and IT sets the architecture and strategy and is building these systems out now. Your job is to operate and maintain them as they mature, with a hand in the build-out alongside the Head of Information Security and IT. You'll partner on change management and on the projects that move IT forward, and you'll work alongside the Security team where the work overlaps. This is less about closing tickets and more about making sure the machinery IT runs on is accurate, governed, and improving.

This is a good fit if you like owning things outright, you care about getting the details right when the details are what an auditor checks, and you'd rather build a durable process than fight the same problem twice.

• 5+ years in IT, including meaningful time in a senior operations, systems, or infrastructure role, with a track record of running IT systems at scale and the range to grow into broader ownership over time

• Deep, hands-on MDM ownership in Iru, Jamf Pro, or a similar cloud MDM, including configuration profiles, zero-touch enrollment, and Bash scripting for macOS, plus enough Windows MDM familiarity to manage a small footprint

• Strong identity and SaaS administration: day-to-day Okta ownership (application integrations, group and access management, real troubleshooting) and broad admin experience across Google Workspace, Slack, Zoom, and a modern stack

• Experience owning ITAM or a CMDB and the vendors behind it: asset tracking, inventory, contracts, renewals, and license management, keeping records honest across systems and vendors accountable to deliver

• AI-forward mindset: you use AI tools to work faster and handle volume more intelligently

• Clear communicator who can hold a process line without making IT feel like a blocker

• Have worked with Iru specifically, or launched an MDM from scratch

• Have a Jamf certification

• Hold a security or ITIL-related certification ITIL Foundation, or anything on the security and compliance side)

• Have built automations in Okta Workflows or a similar low-code tool

• Have exposure to broader automation tooling and AI-assisted workflows

• Have worked at a fast-scaling startup where IT process was being built out

• High ownership: you don’t just advise - you drive the work to completion.

• Systems thinking: you can reason about messy workflows and design something scalable, not one-off.

• Customer empathy + backbone: you listen deeply, then confidently set boundaries and callout tradeoffs.

• Fast learner: you ramp into new domains and tools quickly.

Prime Midtown location - Penn Station, Madison Square Garden, and the city's best transit connections right at your door. *Moving to a new location in November

GLIMPSE is an Equal Employment Opportunity Employer. GLIMPSE will consider all qualified applicants for employment without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, marital status, disability, veteran status or any other characteristic protected by law.