Senior Manager, Field Service - Boeing FAL (Onsite)

2026-11-13

United States of America

US-SC-NORTH CHARLESTON-5400-CUST ~ 5400 International Blvd ~ INTERNATIONAL (External Site)

Onsite

This job requires a U.S. Person. A U.S. Person is a lawful permanent resident as defined in 8 U.S.C. 1101(a)(20) or who is a protected individual as defined by 8 U.S.C. 1324b(a)(3). U.S. citizens, U.S. nationals, U.S. permanent residents, or individuals granted refugee or asylee status in the U.S. are considered U.S. persons. For a complete definition of “U.S. Person” go here. https://www.ecfr.gov/current/title-22/chapter-I/subchapter-M/part-120/subpart-C/section-120.62

• Typically requires a University Degree and minimum 10 years prior relevant experience or an Advanced Degree in a related field and minimum 7 years of experience
• Ability to obtain a Boeing supplier badge

• Degree in Bachelor of Science in Mechanical, Aerospace, Aviation, Electrical or Systems Engineering preferred

• Experience in aerospace operations, preferably supporting the aircraft final assembly, flight line or production environment

• Experience with Collins Aerospace products, systems and processes

• Familiarity with Federal Aviation Regulations related to production and maintenance

• Proven leadership Experience with a focus on execution, responsiveness and team development
  

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

The Senior Manager, Boeing Final Assembly Line (FAL) Support leads the on-site Boeing support team, ensuring responsive, high-quality technical support aligned with customer priorities.

This role oversees support activities for Collins Aerospace systems at the Boeing 787 FAL in Charleston, South Carolina, including Power Generation & Distribution, Secondary & Backup Power, Avionics, and Sensors & Fire Protection systems. The Senior Manager builds strong relationships with Boeing and airline customers, drives operational excellence, and serves as the key liaison between the on-site team, Collins business units, and Boeing leadership.

This is an onsite position supporting Boeing’s operations in Charleston, SC.  Flexibility is essential, as the team supports multiple shifts.

• →Lead and develop a high-performing team that supports customer operations across multiple shifts, including occasional after-hours escalation support

• →Establish clear operational processes that meet customer expectations for responsiveness, quality, and reliability

• →Serve as the primary escalation point for operational and technical issues, ensuring timely resolution

• →Oversee day-to-day site operations, ensuring compliance with company policies, customer requirements, and industry standards

• →Promote a culture of accountability, continuous improvement, and alignment with RTX leadership behaviors

• →Act as the primary interface between the site team, Collins leadership, and Boeing leadership to ensure effective communication and alignment on priorities

• →Develop and maintain strong relationships with Boeing and airline customers, strengthening Collins Aerospace's position as a trusted partner

• →Analyze customer data to anticipate needs, adjust site operations accordingly, and address emerging issues swiftly

• →Drive initiatives that enhance service delivery, streamline processes, and improve operational performance

• →Coordinate activities across internal functions and external stakeholders to ensure seamless execution.

• →Monitor performance metrics, develop action plans, and provide regular business and customer support reporting

• →Champion the Voice of the Customer by identifying opportunities to improve products, processes, and overall customer experience

• →Occasional travel may be required
  

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