Sr Manager, SAP Transformation - P2S Field Service Management & Integration (Remote)

2026-10-30

United States of America

US-GA-REMOTE

Remote

U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.

• Typically requires a University Degree or equivalent experience and a minimum of 14 years of prior relevant experience, or an Advanced Degree in a related field and a minimum of 12 years of experience.
• Minimum 10 years of experience in Field Service Management, Aftermarket operations, service delivery, ERP systems, or related business transformation initiatives, with expertise in leading large-scale ERP implementations and enterprise system integrations.
• Experience with Field Service Management processes, including service order management, technician scheduling, dispatch, field service execution, and service completion.
• Experience collaborating cross-functionally with stakeholders such as Digital Technology and business operations, to define requirements, deliver integrated enterprise solutions, and influence senior executives and stakeholders effectively.
• Experience in conflict resolution, stakeholder management, and performance management.

• Proven expertise in implementing SAP S/4HANA Service Management, SAP Field Service Management, or comparable enterprise Field Service Management solutions, with integration capabilities for ERP, CRM, inventory management, and finance systems.
• Strong knowledge of SAP S/4HANA processes, including service order processing, service contracts, service execution, maintenance, and logistics, combined with familiarity with SAP implementation methodologies such as SAP Activate and Agile delivery.
• Extensive experience in Aerospace and Defense Aftermarket operations, including field maintenance, technical support, repair services, and customer service delivery, along with field service scheduling, resource optimization, and digital service execution.
• Demonstrated success in supporting enterprise process harmonization across multiple business units and regions, while leading organizational change management, business readiness, and adoption activities during large-scale technology transformations.
• Strong understanding of process governance, operational performance metrics, and continuous improvement methodologies, with a proven ability to work with system integrators, technology vendors, and distributed implementation teams.

What We Offer: 

Some of our competitive benefits package includes: 

• Medical, dental, and vision insurance   
• Three weeks of vacation for newly hired employees   
• Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option   
• Tuition reimbursement program  
• Student Loan Repayment Program   
• Life insurance and disability coverage   
• Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection  
• Birth, adoption, parental leave benefits  
• Ovia Health, fertility, and family planning   
• Adoption Assistance            
• Autism Benefit   
• Employee Assistance Plan, including up to 10 free counseling sessions   
• Healthy You Incentives, wellness rewards program  
• Doctor on Demand, virtual doctor visits   
• Bright Horizons, child and elder care services  
• Teladoc Medical Experts, second opinion program   

None/Not Required

Not Required

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Join us and help shape the future of aerospace and defense.

The Senior Manager, SAP ERP Transformation - Plan to Sustain (Field Service Management & Integration) is a critical leadership role responsible for driving the design, development, integration, and deployment of enterprise Field Service Management (FSM) processes and capabilities within RTX’s SAP S/4HANA transformation.

This position will lead the standardization and integration of Field Service Management capabilities across RTX business units, including Collins Aerospace, Pratt & Whitney, and Raytheon. The role requires strategic leadership, strong knowledge of field service operations, SAP ERP implementation methodologies, and the ability to align business requirements with enterprise technology solutions. The Senior Manager will collaborate with business and digital technology leaders to establish standardized field service processes, enable system integration, and support operational efficiency across the enterprise.

• →Lead the design, development, and implementation of enterprise Field Service Management processes and capabilities within the SAP S/4HANA Plan to Sustain transformation.
• →Develop and manage project plans, timelines, deliverables, and resources associated with Field Service Management process development, system integration, and deployment.
• →Define and standardize end-to-end Field Service Management processes, including service requests, work order management, technician scheduling and dispatch, field service execution, service confirmation, and service order completion.
• →Ensure seamless integration of Field Service Management processes with SAP S/4HANA and supporting enterprise applications, including service management, maintenance, inventory, procurement, finance, and customer service.
• →Partner with RTX business units to identify operational requirements, evaluate process variations, and establish standardized enterprise solutions while addressing approved business-specific needs.
• →Collaborate with Digital Technology, system integrators, and cross-functional process teams to define functional requirements, integration points, and solution design specifications.
• →Provide leadership and oversight of Field Service Management solution development, configuration, integration testing, user acceptance testing, and deployment readiness.
• →Identify and mitigate risks associated with Field Service Management process changes, system integrations, data dependencies, and operational transitions.
• →Communicate project progress, key decisions, risks, and strategic recommendations to vice presidents, senior leaders, and business stakeholders.
• →Lead organizational change management activities to support adoption of standardized Field Service Management processes, technology solutions, and operating procedures.
• →Identify opportunities to improve technician productivity, service execution efficiency, resource utilization, and operational visibility through SAP S/4HANA and integrated Field Service Management technologies.
• →Manage relationships with system integrators, technology providers, and implementation partners to ensure quality, accountability, and timely solution delivery.
• →Establish and monitor key performance indicators (KPIs) related to Field Service Management performance, including service response times, first-time fix rates, work order completion, technician utilization, and service execution efficiency.
• →Support enterprise governance, process documentation, and solution standardization to ensure consistency, compliance, and alignment with RTX transformation objectives.
• →Mentor and develop team members while promoting collaboration, accountability, and continuous improvement across the Plan to Sustain organization.
• →Ability to travel up to 30%.

• →As part of the Plan to Sustain organization, the Senior Manager, Field Service Management & Integration will play a key leadership role in RTX’s enterprise SAP S/4HANA transformation, supporting the modernization and standardization of field service operations across Collins Aerospace, Pratt & Whitney, and Raytheon.
• →The role provides the opportunity to lead complex business transformation initiatives involving field service execution, technician scheduling, service order management, and integration with enterprise ERP capabilities. Responsibilities include establishing standardized business processes, defining solution requirements, managing implementation deliverables, and supporting successful deployment across multiple business units.
• →The successful candidate will work closely with cross-functional teams, including Digital Technology, Aftermarket, Maintenance, Repair & Overhaul (MRO), supply chain, finance, operations, and customer service, to ensure Field Service Management capabilities align with enterprise objectives and operational requirements.
• →This position requires the ability to evaluate existing business processes, identify opportunities for standardization, and translate operational requirements into scalable technology solutions. Strong leadership, stakeholder engagement, risk management, and problem-solving skills will be essential to navigating complex integrations and driving successful business outcomes.
• →The Senior Manager will also have the opportunity to develop team capabilities, influence enterprise process decisions, and provide strategic recommendations to executive leadership while supporting RTX’s long-term digital transformation objectives.

Click on this link to read the Policy and Terms