Credit Controller

GoCardless, a Mollie company, is a global leader in bank payments. Over 100,000 businesses, from start-ups to household names, use GoCardless to collect, manage and send bank payments through Direct Debit, real-time payments and open banking. With US$130bn+ processed annually across 30+ countries, we handle recurring and one-off payments without the chasing, stress, or expensive fees. Our end-to-end payment platform also features AI-powered solutions to improve payment success and reduce fraud, alongside connections to over 350 platforms businesses use everyday.

We are headquartered in the UK, with teams and operations spanning North America, Europe and Asia-Pacific.  For more information, please visit www.gocardless.com and follow us on LinkedIn @GoCardless.

Mollie is the leading payments and financial services partner for business, rooted in Europe, with global reach.

This is an opportunity for someone looking to develop a career in credit control. You’ll gain experience in operating and reporting on credit processes, working closely with senior credit controllers to ensure optimal debt control, and collaborating with Customer Operations and other teams to maintain strong customer relationships.

You will be responsible for the resolution and management of outstanding invoices and delinquent accounts. You’ll communicate directly with customers to answer their queries and agree payments, escalating for approval where necessary.

You will produce and analyse aging reports, and assist with tracking collection efforts and payment reminders (Dunning). Where necessary, you will escalate to senior credit controllers, in accordance with agreed policies.

• Communicating with customers in a professional and timely manner to collect overdue payments and outstanding debts, in line with agreed credit terms
• Responding to and resolve queries from merchants
• Creating and distributing reports on outstanding debt and incoming payments
• Allocating customer payments and calculation up-to-date account balances
• Using business judgement to recommend credit notes or payment plans as appropriate, raising with management for approval
• Managing payment plans
• Supporting with account reconciliations
  
  

• Very customer service orientated
• Comfortable with assisting in resolving billing and credit queries 
• Previous work experience or study in Finance / Accounting, or a degree that requires high numeracy skill
• A self-starter who can work with minimal guidance
• A strong communicator, both verbally and in writing, who enjoys working with a wide range of people
• Ambitious and enthusiastic to develop a career in Credit/Finance at GoCardless
• Previous experience in credit control is a bonus but not essential
  
  

• Excel (intermediate or above)
• Google Docs, Google Sheets
  
  

• A working knowledge of SalesForce, Looker, Billing Platform and Docusign CLM

We don’t expect you to meet every requirement. If you’re excited by this role, we encourage you to apply.