Senior SDE - Conversations

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Quick Summary

Overview

About HighLevel:HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today,

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About HighLevel:
HighLevel is an AI-powered business operating system that gives agencies, entrepreneurs and SMBs the infrastructure to build, automate and scale. Today, HighLevel supports SMBs across 150+ countries, fueling community-driven growth rooted in real customer outcomes.
To date, businesses operating on HighLevel have generated over $7 billion in ecosystem value, demonstrating the impact of shared infrastructure at scale. By centralizing conversations, automation and intelligence into one system, we help businesses move faster, reduce complexity and execute efficiently.
Behind the platform, HighLevel powers more than 4 billion API hits and 2.5 billion message events daily. With 250 terabytes of distributed data, 250+ microservices and over 1 million domain names supported, our architecture is built for performance, resilience and long-term scalability.

Our people
With over 2,000 team members across 10+ countries, HighLevel operates as a global, remote-first organization built for speed and ownership. We value initiative, clarity and execution, creating space for ambitious people to build systems that support millions of businesses worldwide. Here, innovation thrives, ideas are celebrated and people come first, no matter where they call home.

Our impact
Every month, HighLevel enables more than 1.5 billion messages, 200 million leads and 20 million conversations for the more than 1 million businesses we support. Behind those numbers are real people building independence, expanding opportunity and creating measurable impact. We’re proud to be a part of that.
Learn more about us on our YouTube Channel or Blog Posts

The systems that run millions of businesses.

Every month, 2.6 billion messages flow through our platform. Our automation engine enrolls 3.1 billion contacts and executes 21.5 billion workflow actions in the same window — with API traffic peaking at 28,000+ requests per second. Booking appointments, closing deals, answering customers. If these systems lag, businesses lose leads. If they go down, people lose income.

We're hiring backend engineers who treat that as a design constraint, not a fun fact.

This isn't a role where you'll implement someone else's spec. You'll be handed problems that don't have a known answer yet — a datastore buckling under index growth, a queue that needs to absorb 10x burst traffic without dropping a message, a state machine with millions of concurrent executions. You'll figure it out. And you'll own it.

Team & System Overview:

The Conversations organization powers multi-channel communication across SMS, Email, WhatsApp, and DMs — handling over 2B messages each month. The Threads & Composer team owns the inbox and composer surfaces, and the backend services that deliver and store those interactions.You’ll work across Node.js microservices, GCP-based infra (GKE, Pub/Sub, Cloud Tasks), and MongoDB/Firestore storage layers, ensuring every message and UI state stays consistent, fast, and recoverable.

Design and build Node.js / Go services on critical paths — high throughput, low latency, zero tolerance for data loss

Own systems end to end: architecture, design docs, code, tests, rollout, and production health

Model and optimize data layers across SQL and NoSQL stores handling high read/write volumes and atomic updates

Build queueing, caching, and rate-limiting layers that keep the platform graceful under burst traffic

Instrument everything — logs, metrics, traces — so you know your system is healthy before anyone asks

Debug production incidents, ship the fix, drive the post-mortem to closure

Review code, raise the bar, and pull the engineers around you up with you.

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