Operational & Support Analyst & Improvement

Operational & Support Analyst & Improvement will work to bridge communication between business/management teams and the IT/Developer group. He/she will be involved across the software quality assurance life cycle, system testing, documentation, and operational data analysis to ensure applications meet commercial requirements and maintain high quality standards.

• Responsible as a communication bridge between business teams and IT/Developers to gather issues, track bug resolution, and manage feedback.

• Perform application testing (functional, UI/UX, and workflow testing) on Web and Mobile applications to ensure bug-free quality.

• Identify basic security vulnerabilities, logic flaws, and potential bugs before systems are launched.

• Prepare clear and structured technical documentation, including Standard Operating Procedures (SOPs), Technical Guides, User Manuals, and test cases.

• Conduct operational data analysis and prepare performance reports or presentations for Ops & Support management.

• Utilize AI tools (prompt engineering, AI-based document drafting, and automated test case generation) to optimize team workflows.

• Bachelor's degree in Computer Science, Mathematics, Engineering, or a related field.

• Proven experience in application testing (Automated testing is a plus).

• Solid understanding of the Software Development Life Cycle (SDLC) and basic application security concepts.

• Strong skills in Microsoft Excel and Microsoft PowerPoint; experience with Python or MySQL is a plus.

• Placement in Jakarta.