Staff Software Engineer

We’re trailblazers in remote work technology—building powerful, flexible solutions that empower everyone to live their best life, both at work and beyond. With us, you’ll have the opportunity to chart new paths and help redefine how the world works. For us, AI isn’t just a buzzword; it’s a tool we use to deliver real, practical value to our customers and teams. We focus on solving meaningful problems, not just adding features for the sake of using AI. Here, growth takes many forms: you can expand your skills, take on new challenges, lead initiatives, and explore creative ideas. Join a GoTo product team and play a key role in transforming the workplace for millions of users worldwide—your work will truly make a difference.    

Mercury and Hamster are the two engineering teams behind LogMeIn Resolve's Helpdesk and Inventory Management capabilities — together, our IT Service Management (ITSM) surface.
 

• A strong track record of owning highly available, fault-tolerant, scalable system architecture at a Staff level, or clearly ready for it

• Very strong, daily, professional use of AI coding tools as a core part of how you build software—not occasional use

• Already fluent in engineering reliable systems on top of stochastic, LLM-based systems—diagnosing failures at the right layer, quantifying cost and reliability, and building reproducible evaluation harnesses—this is not something we have the bandwidth to teach from scratch

• Demonstrated ability to mentor engineers, influence architecture across teams, and ramp into an unfamiliar stack or environment quickly

• Curiosity and a growth mindset—you already keep up with how AI tooling is evolving and actively apply it to solve real engineering problems