Patient Service Representative (Per Diem)

Established in 1980, the Greater Lawrence Family Health Center (GLFHC) is a multi-site mission-driven non-profit organization employing over 700 staff whose primary focus is providing the highest quality patient care to residents throughout the Merrimack Valley. Nationally recognized as a leader in community medicine (family practice, pediatrics, internal medicine, and geriatrics), GLFHC has clinical sites throughout the service area and is the sponsoring organization for the Lawrence Family Medicine Residency program.

GLFHC is currently seeking a bilingual (English/Spanish) Patient Service Representative. The Patient Service Representative performs all functions necessary to make patients ready for the clinical part of their visit including the resolution of any insurance or financial issues necessary to ensure coverage for services.

• Must be able to don appropriate personal protective equipment (PPE).

• Perform patient registration functions for new and existing patients, including confirmation of appointments, updating demographic information, insurance verification, pulling of patient charts, and notifying medial assistant when patient has been registered.

• Answers all incoming calls quickly using the appropriate uniformed script. Confidentiality and customer service are the first priority.

• Review clinicians schedule in advance for correct demographics and insurance verification. Problems with insurance inform patients prior to their appointments.

• Collect co-pays and issue receipts. Balance receipts against payments collected from patients by the end of shift.

• Notify appropriate staff of patient’s arrival. Follow cancellation and rescheduling procedures.

• Resolve all insurance issues to ensure patients have appropriate coverage for services being provided by the Center prior to scheduled appointments.

• Assist patients with enrollment in all available insurance plans (Mass Health, Commonwealth Care, etc.)

• Bilingual; Spanish and English

• High School diploma or GED certificate

• Training in a Medical or Administrative field

• Computer knowledge

• Excellent communication skills

• Ability to work flexible hours, evenings, and weekend coverage