Line Service Technician I

Salary Level 2

Full-Time

Non-Exempt

Typical Hiring Range:  $18.45/hr. to $23.07/hr.

The Line Service Technician I performs various service-related duties for aircraft and customers utilizing the facility. These duties include, but are not limited to, driving refueler units, fueling aircraft, towing aircraft, assisting passengers and flight crews with luggage and refilling refueler units at the bulk fuel storage facility.

•Fulfills customer service requests by performing the following duties:

oDirect arriving aircraft to appropriate parking areas and safely marshal the aircraft to a parking position.

oBe the first point of contact for arriving passengers and flight crews.

oAssist flight crews, once passenger needs have been met, with ground transportation, service request (fuel, catering, etc.), or other various needs. In some cases a Ramp Coordinator will be present, and it shall be the Ramp Coordinator’s responsibility to be the first point of contact with the passengers and flight crew and coordinate any service requests.

oGathering and disseminating service requests and length-of-stay information from the flight crews to either the Customer Service Representatives or the Ramp Coordinator, as appropriate.

oEmploy standardized practices and procedures to service aircraft (including but not limited to: towing and refueling) in a safe and efficient manner.

oRefilling refueler units at the bulk fuel storage facility.

•Performs various aircraft service duties, as directed by the Supervisor or Shift Lead, in a safe and efficient manner.

•Performs work in a safe manner at all times, which includes protection of customer assets(aircraft). Proper procedures, guidelines, and regulations must be followed at all times. Non-adherence to any of the rules, regulations, guidelines, or procedures is deemed unacceptable and will result in disciplinary action which may include termination.

•Performs Customer Service functions when required.

•Performs other duties as assigned.

•N/A

•High School Diploma, GED or any combination of experience and training which provides the required knowledge, skills and abilities.

•Must exhibit the desire to continue training and increase knowledge needed to stay abreast of changing industry regulations, standards and procedures.

•Experience preferred in the FBO or airline industry, materials handling or customer service.

•NATA Professional Line Service Training certification.

•Must be able to complete and pass a background investigation, drug screening, and physical examination as per Federal, State, and GSP Airport District requirements.

•The ability to safely and efficiently operate powered industrial equipment.

•The ability to use a personal computer, with skills in Microsoft Windows, including Outlook, Word and Excel.

•This position requires skills in prioritization, organization, verbal communications and interpersonal relations, and the ability to manage multiple tasks simultaneously.

•Valid Driver’s License.

•Must be able to secure and maintain GSP ramp driving privileges.

•Diligence must be exercised when handling confidential information.

•Reasonable care for equipment/process will prevent injury/damage.

•Responsible for own work but must coordinate work with others.

•Physical Demand - Use of personal protective equipment is required. May be exposed to heat, cold, rain and snow in a noisy environment. Must possess the ability to perform strenuous physical activities such as lift passenger bags weighing at least 50 pounds, engage in sustained physical exertion and perform arduous work under adverse conditions and maintain physical fitness pertinent to the work.

•Mental and/or Visual Demand - Mental and visual demands are high and vary with function performed. Consistent mental attention needed to respond safely and efficiently.

•Attentiveness to work procedure will reduce potential risk of injury in work areas.

•Specific vision abilities include close, distance, color and peripheral vision, and depth perception. Employee is required to have the visual acuity to analyze data and figures, operate a computer terminal.

•Exposed to normal aviation environment.

•This position requires uncommon tours of duty to include but not limited to weekends and holidays, rotating shift assignments and overtime duty.

•Will be subject to recall after normal duty hours.