Recovery Associate

Key Responsibilities: ● Respond promptly to incidents and resolve them efficiently. ● Retrieve bikes from police stations and manage necessary documentation. ● Repossess bikes from drivers breaching lease agreements. ● Coordinate with tow truck operators and mechanics for breakdowns. ● Document incidents and actions taken accurately. ● Collect evidence to support incident reports. ● Submit detailed reports to the line manager and the Incidence Response Centre Team. ● Communicate professionally with drivers, authorities, and stakeholders. ● Collaborate with the Incident team for updates and feedback. ● Educate drivers on road safety and bike handling. ● Report recurring issues to the line manager for improvements. Requirements Preferred Competencies & Qualifications: ● Valid motorcycle riding license with strong riding proficiency. ● Proven ability to navigate interactions with police, municipal authorities, and other enforcement agencies professionally and effectively. ● Strong incident response and problem-solving skills under time-sensitive and high-pressure situations. ● Experience in asset recovery, repossession, fleet operations, or field-based roles is an advantage. ● High level of integrity, discretion, and professionalism when handling sensitive incidents. ● Excellent verbal and written communication skills, with the ability to de-escalate conflicts. ● Strong documentation and reporting skills, with attention to detail. ● Good understanding of road safety practices and basic motorcycle mechanics. ● Ability to work independently in the field while maintaining close coordination with central teams. ● Familiarity with local road networks and high-risk areas is an added advantage. Benefits ● Work with a mission driven team focused on sustainability and clean mobility. ● Strong sense of responsibility and ownership. ● Opportunities for progression into a Recovery Lead role and broader career growth within the Fleet Operations Function.