greenwheels

Post-Onboarding Support Provide post-onboarding follow-up to ensure drivers can effectively use the mobile app, understand trip targets, and manage daily payments. Daily & Multi-Channel Support Team members will offer multi-channel support, providing assistance across phone, and chat channels to qui

Key Responsibilities: Rapid Incident Response: Attend breakdowns, accidents, and harassment cases. Minor Repairs & Recovery Logistics: Arrange for electric bike recovery to the HQ in coordination with the control room. Communication & Coordination: Liaise with the Control Room and Maintenance teams

The Lease Administration Associate - Sales plays a pivotal role in ensuring a smooth and efficient parts sales process for our customers. The team members who will join this role will be responsible for generating accurate quotes, creating timely invoices, diligently tracking customer payments, and

The Lease Operations Associate - Data Validation and Contract Management will be responsible for ensuring the accuracy and integrity of all customer documentation and lease agreements. This includes meticulously validating data provided by customers, preparing and managing lease contracts, and ensur

The Training Associate is responsible for delivering structured driver training programs and ensuring that all drivers are fully prepared before dispatch. The role focuses on training delivery, driver assessment, record management, and coordination with internal departments to ensure drivers clearly

Responsibilities: Customer Follow-Up: Proactively engage with customers through phone calls, emails, and SMS to ensure timely payment of outstanding and overdue balances, while maintaining a professional and customer-focused approach. Issue Resolution: Partner with internal teams to identify and res

Key Responsibilities Driver & Customer Support Serve as the first point of contact for driver inquiries and technical issues, providing knowledgeable and timely assistance. Help drivers troubleshoot and resolve issues related to their accounts with our partners (e.g., Uber), vehicle performance, or

Key Responsibilities: Assist in performing routine, general maintenance and repairs on bikes, including adjustments, cleaning and overall parts replacement. Diagnose and troubleshoot common Mechanical and Electrical faults with the bikes. Support Senior Technicians in Quality checks, assembly, and d

At Greenwheels, we are building the future of sustainable transport with our fleet of electric motorbikes. We’re looking for a Mechanic who will perform high-quality servicing, inspections, and repairs on our bikes to keep them safe, reliable, and road-ready. What You’ll Do: Carry out scheduled serv

Key Responsibilities: ● Respond promptly to incidents and resolve them efficiently. ● Retrieve bikes from police stations and manage necessary documentation. ● Repossess bikes from drivers breaching lease agreements. ● Coordinate with tow truck operators and mechanics for breakdowns. ● Document inci

Key Responsibilities: ● Handle inquiries from GW drivers via calls and WhatsApp, providing prompt and accurate resolutions. ● Offer knowledgeable assistance to GW drivers, ensuring detailed and correct responses. ● Escalate driver issues beyond the control room’s capacity to relevant departments for

Job Purpose The Customer Acquisition Associate is responsible for acquiring new customers, converting leads into active riders/drivers, and supporting revenue growth by promoting the company’s mobility and leasing solutions. The role focuses on field and inbound sales, customer education, onboarding

Job Purpose The Customer Support / IRC (Incident Resolution Center) Associate is responsible for handling customer and driver inquiries, complaints, and incidents across multiple channels. The role ensures timely resolution of issues, adherence to SLAs, and a positive customer experience while maint

Job Purpose The Training Associate is responsible for delivering high-quality training to drivers/customers to ensure they understand company processes, platform usage, safety standards, and performance expectations. The role focuses on onboarding training, refresher sessions, and continuous skills

Key Responsibilities: Ensure drivers comply with the full rider gear requirement. Ensure drivers operate Uber-branded electric bikes that are visible to clients. Monitor and enforce adherence to road safety rules and traffic laws. Conduct routine alcohol testing on drivers to prevent riding under th

Key Responsibilities: Claims Reporting & Documentation: Ensure prompt First Notification of Loss (FNOL) submission for all accidents. Collect, verify, and submit essential claim documentation including police abstracts, damage quotes, and driver details. Maintain accurate claim records and support a

Key Responsibilities: Inventory Management Receive, record, and label incoming stock (spare parts, tools, consumables). Issue parts to technicians, ensuring correct logging in the system. Conduct daily bin counts and weekly reconciliations against system records. Flag discrepancies promptly and assi

Key Responsibilities: Incident Call Handling: As the primary point of contact, answer incoming calls, emails, and other communications regarding operational issues or potential disruptions related to the electric motorbike fleet. Accurate Ticket Creation: Log all reported incidents into the ticketin

Key Responsibilities Customer Engagement & Acquisition: Pitch services, explain onboarding requirements, support documentation needs, and follow up with prospects to drive conversions. Documentation & Record Keeping: Accurately update customer information in Airtable, Uber, and internal trackers; en