Customer Service Representative - Onsite

To Be the Advantage That Helps Our Customers Win.

Creating packaging solutions for life’s essentials. 

This position responds to customer inquiries via telephone or email to provide problem resolution in accordance with the Organization's service standards. Works with little guidance and oversight.  First level escalation of predominantly routine, customer problems and needs, but may require deviation from standard screens, scripts, and procedures.  Typically possesses a high school diploma and 2-4 years of experience. Onsite presence is the expectation, Monday - Friday 7:00 - 4:00 or 8:00 - 5:00.

• →Interacts with customers via telephone, email, online chat, or in person to provide intermediate level support and complex information on products or services.
• →Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• →Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.
• →Contacts customers to respond to complex inquiries or to notify them of claim investigation results or any planned adjustments.
• →Collects and enters orders for new or additional products or services.
• →Supports inside and outside sales.
• →Updates and maintains files, including data entry.
• →Fields first level escalated and complex customer problems and needs; when the issue is beyond the coordinator’s knowledge, forwards to the assigned specialist or other appropriate colleagues.
• →Trains new Customer Service Coordinators.
• →Performs other duties as assigned.

• Typically possesses a high school diploma and 2-4 years of experience.

• Demonstrated skills in verbal and written communications.
• Solid knowledge of product.
• Proficient computer skills with the ability to learn new software.
• Good knowledge of basic office equipment (i.e. copiers, fax machines, calculators, etc.).
• Good organization and data entry skills.
• Good attention to detail.
• Self starter that can work with minimal supervision.

#LI-MK1

At Greif, we believe that our colleagues are the center of our success. Our Total Rewards have a comprehensive focus on well-being and offer a competitive package that enables you to thrive, be engaged, and reach your full potential. 

https://www.greif.com/wp-content/uploads/2023/04/HR-101-Equal-Employment-Opportunity-Policy-English.pdf

We offer a competitive salary, excellent benefits and opportunity for growth. Greif is an equal opportunity employer. We will not discriminate against any applicant or employee on the basis of sex, race, religion, age, national origin, color, disability, veteran status or any other any other legally protected characteristic.

For more information read Greif’s Equal Opportunity Policy.