Property Manager

JOB SUMMARY

Greystone Place is a new community, and this is a lease-up role. The Property Manager will be onsite in January 2027 to prepare for first move-ins in February, and will lead the community from pre-leasing through stabilization. The Property Manager runs the day-to-day operations of the community and is accountable for its financial performance, occupancy, resident satisfaction, and physical condition. They lead the onsite leasing and maintenance teams and act as the owner's representative at the property. A dedicated Greystone support team will back this role through the lease-up. Responsibilities may evolve as Greystone introduces centralized support functions.

ABOUT GREYSTONE

Greystone Properties owns and operates Class A suburban communities across Georgia, Alabama, Tennessee, and Florida, with additional communities transferring to the platform and a growing acquisition pipeline. "Anticipating and Exceeding Your Expectations" is more than a tagline - it is the standard behind every decision, guided by five core principles: Entrepreneurial Spirit with Purpose, Values-Based Leadership, Unyielding Commitment to Service, Passion for Excellence, and Empowering Growth.

WHO WE'RE LOOKING FOR

We hire for the person, not the resume. We're looking for someone with:

• A hospitality mindset: you take ownership of the resident's experience.
• Natural leadership: you build a team people want to be part of.
• Energy for building something new, and comfort when things are still taking shape.
• Confidence in selling, and the follow-through to close.
• Organization and accountability for the numbers.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Lease-up

• Lead pre-leasing and initial lease-up to stabilization targets.
• Coordinate with development and construction on unit delivery schedules, punch lists, and turnover of completed buildings.
• Schedule and run move-ins as units come online, so no resident moves into an unfinished unit.
• Set up property operations: vendor contracts, service agreements, office procedures, and Yardi property setup with the corporate team.
• Lead, train, and build the onsite lease-up team.
• Coordinate model unit and amenity presentation with the Interior Designer.
• Build community with early residents, who set the tone for reviews and referrals.

Resident experience

• Conduct a move-in walk with each new resident and follow up personally within 48 hours of move-in.
• Acknowledge every resident concern the same business day, then resolve concerns and escalations promptly and professionally.
• Respond to all online reviews and act on trends from resident surveys and reviews.
• Personally own renewal conversations with residents.
• Communicate clearly with residents.
• Plan resident events and retention programs.
• Enforce lease terms and community policies consistently.

Financial management

• Prepare the annual operating and capital budgets and manage the property to them.
• Review financials and write variance reports for management.
• Approve invoices and purchase orders within authority limits; control operating expenses.
• Maximize revenue through rent pricing (including revenue management software), ancillary income, and utility billback programs.
• Ensure all rents are collected, posted, and deposited daily.
• Keep delinquency low: enforce late fees, manage collections, and file evictions per lease and state law.
• Manage petty cash and ensure vendors are properly documented and paid on time.

Leasing and marketing

• Hit occupancy and leased-percentage targets set with management.
• Coach leasing staff on tours, follow-up, and closing; monitor lead-to-lease conversion.
• Review and approve all rental applications; apply the property's qualifying criteria fairly and consistently to every applicant.
• Drive renewals and manage lease expirations to limit vacancy spikes.
• Conduct market surveys as required, and create and implement marketing and referral plans that support high occupancy.

Maintenance and physical assets

• Responsible for leasing office appearance, property curb appeal and cleanliness.
• Partner with the maintenance team to complete service requests within target times.
• Manage the make-ready process to turn vacant units on schedule.
• Walk the property regularly to check curb appeal, safety, and amenity condition.
• Oversee preventive maintenance, vendor contracts, bids, and capital projects.
• Respond to emergencies, insurance claims, and incident reports.

Team leadership

• Embrace and execute the company's vision, mission, and values.
• Manage a team of on-site individuals with responsibility for hiring, training, scheduling, and overseeing performance.
• Set goals, hold regular team meetings, and coach for performance.
• Coach team members for growth and identify promotion-ready talent.
• Manage individual performance and document corrective action with HR.
• Adopt and enforce all company policies.

Compliance and administration

• Comply with Fair Housing, ADA, the Fair Credit Reporting Act, HUD regulations, landlord-tenant law, and company policies; maintaining all records in a complete and organized manner.
• Maintain accurate resident files, leases, and property management software records.
• Compile and submit recurring reports to management.
• Other duties as deemed necessary.

KEY PERFORMANCE MEASURES

During lease-up, performance is measured against the lease-up plan set with the Director of Property Operations, including:

• Leasing velocity (leases per month vs. plan)
• Occupancy and leased percentage vs. the lease-up schedule
• Concessions vs. budget
• Online reputation score
• Move-in satisfaction
• Operating expenses vs. budget

Once the property stabilizes, these move to Greystone's standard performance measures.

QUALIFICATIONS

Minimum Education and Experience Requirement

Required

• High School Diploma or completion of GED equivalent.
• Four (4) years of management experience in the hospitality industry OR multifamily property management experience.
• Proven record managing to a budget to include receivables.
• Valid driver's license.

Preferred

• Bachelor's degree in business, real estate, or a related field.

• Experience as a Property Manager or Assistant Property Manager in the multifamily apartment industry with experience supervising leasing and maintenance staff.

• Class A or luxury multifamily experience.
• Proficiency in property management software (Yardi or similar).
• Comfortable with AI-assisted leasing and resident communication tools, maintenance platforms (such as HappyCo), and revenue management software.
• Industry credentials such as CAM (Certified Apartment Manager), ARM, or CPM.
• Lease-up experience, especially opening a new community.
• State real estate license, where required.
• A hospitality or guest-services background is valued.

Knowledge, Skills, and Abilities

• Knowledge of Fair Housing/ADA regulations, state landlord-tenant law and regulatory requirements, OSHA and EPA requirements, and other applicable regulatory and legal mandates.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Strong interpersonal skills and the ability to foster professional relationships with residents.
• Ability to maintain confidentiality and exercise discretion.
• Proficiency using Microsoft Office applications to include Word and Excel.
• Strong problem-solving, documentation, and analytical skills.
• Ability to work effectively with employees and managers at all organizational levels.
• Ability to maintain a service mindset while managing operational objectives.

Work Environment and Physical Requirements

This position generally operates in an office or professional work environment and requires regular use of a computer and other office equipment. The role requires regular movement across the property including but not limited to giving tours, conducting inspections, and climbing stairs in all weather conditions. Lifting up to 25lbs. Availability after normal business hours and on weekends for emergencies. Local travel required with occasional out-of-area travel. Reasonable accommodation will be provided as required by applicable law.

Disclaimer

This job description describes the general nature and level of work performed by the employee. It is not intended to be an exhaustive list of all duties, responsibilities, qualifications, or requirements associated with the position. Duties and responsibilities may change based on organizational needs.

Greystone Properties, LLC is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic.

Greystone Properties will conduct both a background check and drug screen in accordance to established company policy and as may be required by law.