Implementation Manager

United States·Boca Ratonmid

Implementation ManagerProject & Program Management

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Overview

Implementation Manager - Client Onboarding (Bilingual – English/Spanish Preferred) Location: Boca Raton, FLWork Schedule: Full-Time,

Technical Tools

Implementation ManagerProject & Program Management

~1 min read

Experience in hospitality technology, POS, kiosks, or fintech/payments
Background working with franchise systems, stadiums/arenas, or government clients
Familiarity with QA, UAT, and structured delivery methodologies
Experience mentoring junior team members
PMP or equivalent certification

~1 min read

Communicate effectively across executive stakeholders and on-site teams

Ensure clarity, adoption, and alignment across all levels of the organization

✓Communicate effectively across executive stakeholders and on-site teams

✓Ensure clarity, adoption, and alignment across all levels of the organization

✓High-impact role with true ownership and accountability

✓Work on cutting-edge self-ordering, fintech, and AI-driven technologies

✓Exposure to large-scale, high-visibility enterprise deployments

✓Entrepreneurial environment within a rapidly scaling company

✓Collaborative, performance-driven culture

✓Beautiful Boca Raton office designed for innovation and teamwork

✓Equity opportunity in a high-growth company

✓Be part of a platform transforming how customers interact with businesses globally

~1 min read

Create, manage, and maintain detailed project plans, timelines, and milestones across multiple concurrent implementations
Deliver projects on time, within budget, and aligned to scope and quality standards
Monitor progress, identify risks, and proactively adjust plans to ensure successful outcomes
Track resource utilization and align projects with staffing and budget expectations

Serve as the primary client interface throughout the implementation lifecycle
Build trusted relationships with enterprise stakeholders, franchise operators, venue leadership, and government counterparts
Lead complex conversations related to scope, timelines, budgets, and change management
Document and communicate key decisions, risks, and escalations clearly and professionally

Drive execution across Product, Engineering, QA, Operations, and Customer Success
Facilitate requirements gathering and contribute to development of project deliverables
Coordinate creation of technical design documentation with Product Owners, Architects, and Developers
Identify opportunities to leverage the full GRUBBRR platform to meet client objectives

Support configuration and customization of GRUBBRR solutions across deployments
Develop and review QA and UAT scripts
Lead User Acceptance Testing (UAT), including coordination, execution, and formal client sign-off
Oversee site readiness, deployment coordination, and go-live execution
Create training materials and deliver onboarding sessions

Facilitate project status reviews and executive-level updates
Define success metrics and lead post-implementation retrospectives
Identify opportunities to improve delivery processes, scalability, and efficiency
Reinforce standardized implementation frameworks and lifecycle methodologies

Consistent delivery of on-time, on-budget, high-quality implementations
Strong, trust-based relationships with enterprise clients and internal stakeholders
Clear governance, communication, and documentation throughout the lifecycle
Seamless transition from implementation to ongoing customer success
Continuous improvement in onboarding efficiency and scalability

~1 min read

Bachelor’s degree in Business, IT, Communications, or equivalent experience
3–7 years of experience in project management, implementation, or enterprise onboarding
Experience managing complex, multi-site or enterprise-level deployments
Demonstrated ownership of scope, timelines, budgets, and delivery outcomes
Strong stakeholder management skills, including communication with Director and executive-level clients
Proven ability to manage multiple concurrent, high-complexity projects
Strong negotiation, conflict resolution, and escalation management skills
Comfortable working closely with technical teams, reviewing designs, and supporting deployment activities
Must be able to work full-time in the Boca Raton office