Product Solutions - Implementation Manager

Hi there!

We’re Sweed, a product-driven software company building the all-in-one platform cannabis retailers run their businesses on. We’re at an exciting point: the company is growing, our customers are getting more ambitious, and we’re rethinking how we deliver on our promise from the first conversation to full adoption.

You’ll join an experienced, close-knit Implementation team that already brings customers live every day. What you’ll add is something we haven’t had: someone who combines deep product knowledge with technical skill and looks at implementation as a system to improve, not only a project to finish.

Our platform is powerful and our customers’ operations are complex. POS, eCommerce, inventory, compliance and marketing all have to work together from day one. You’ll be the person who looks across all of it and asks, “How could this work better, every time?” Where should we automate? Which steps slow customers down? What would make going live feel effortless? You’ll answer those questions and then help make the changes happen.

We’re building for what comes next. As Sweed scales, solving each implementation by hand won’t take us where we want to go. We need repeatable, smart and scalable ways to get customers to value faster, and we need someone who wants to build them. This role is central to that shift. The work you do here will shape how every future customer experiences Sweed.

You’ll split your time between two things:

At Sweed, we’re reimagining how cannabis retailers operate. Our enterprise-grade platform combines POS, eCommerce, Marketing, Analytics, and Inventory Management into a single, seamless solution—eliminating the need for multiple third-party tools.

We build for simplicity, scalability, and performance, making life easier for cannabis retailers while helping them grow their businesses.

We believe cannabis retailers deserve technology that makes running their businesses easier and serves their customers better.

The industry is evolving rapidly. We’re here to support that growth by making cannabis retail more efficient, accessible, and customer-friendly.

We’re a global team of over 250 people. Our development organization operates in cross-functional product teams, while our CEO, account management, and customer success teams are based in the United States.

In this role, you’ll sit within our Implementation team in Customer Success, working side by side with Implementation Managers and Customer Success Managers, and partnering closely with our product and engineering teams.

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  Experience as a Business Analyst in a product development environment, or as a Product Manager / Product Owner with strong analytical skills.

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  Direct experience working with external B2B customers: understanding their processes, investigating problems, discussing requirements and managing expectations.

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• Experience with retail software, POS, eCommerce, inventory management or other products supporting complex business operations.

• Experience in cannabis or another regulated retail industry.

• Hands-on experience with automation or low-code tools, scripting, or SQL and data analysis.

• Proficiency in Python a plus

• Experience improving customer workflows or building implementation playbooks.

• Familiarity with APIs, integrations and data flows.

• Experience leading customer workshops or conducting onsite discovery.