Program Manager (Business & Operations)

GT Independence has earned multiple awards for being an exceptional workplace, including being named a 2026 National “Best and Brightest Companies to Work For.” We are also proudly certified as a Great Place to Work® for 2026/2027—a distinction reserved for top employers committed to outstanding employee experiences.

The Program Manager manages the operational unit to assist and support real-time operations.  The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. 

• →Develop and monitor key performance metrics to measure staff performance and operations functions
• →Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement
• →Participates in business development for recently acquired contracts
• →Participates in quality improvement projects and leads efforts in continuous improvement
• →Monitors workloads of the group and re-assigns tasks appropriately
• →Responsible for meeting payroll schedule requirements so that payroll is distributed on time
• →Prepares reports
• →Monitors and measures current compliance standards
• →Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials
• →Responsible for staffing, staff development, and training
• →Builds and maintains relationships with states and agencies as the key liaison
• →Resolves escalated customer complaints
• →Develops staff in a way that aligns with the Company's vision and values
• →Responsible for internal communications within the unit as well as with external stakeholders
• →Applies GT Independence values to the operational group
• →Other duties as assigned

• Bachelor’s Degree required. Bachelor’s in business management or business administration preferred.

• At least two years of Operations experience
• Excellent written and oral communication skills
• Experience in supervision and leadership
• Extensive experience in working on complex projects with critical thinking and problem solving
• Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines
• Effective time management skills
• Ability to build positive relationships and communicate with people of diverse backgrounds and abilities
• Experience building highly effective teams
• Competence in Microsoft Office Suite
• Competence in utilizing multiple software applications

• Work is performed in a typical office setting.

GT is committed to being a welcoming and inclusive community. We aspire for all staff to feel comfortable bringing their full, authentic selves to work. We want people to feel valued and have a sense of belonging. GT strives to create a workforce that reflects the communities we serve. We recognize that our diversity makes us stronger. It also drives innovation and ultimately helps us achieve our mission of self-determination.