Guest Services Agent - Giants Ridge

Compensation Amount:

Job Summary:

Job Description:

• Greets and assists every guest in a courteous and professional manner; anticipates guest needs and responds appropriately.
• Provides accurate information about tickets, passes, products, services, resort offerings and activities.
• Enters, maintains, and protects guest information with accuracy and confidentiality, demonstrating ownership and accountability for data integrity.
• Supports efficient race-day and group sales operations by assisting with group check-ins, processing large-volume sales, and ensuring timely setup of group registration/race day packet pick-up areas.
• Ensures all required waivers—such as liability or release forms—are properly presented, explained, signed, verified, and documented before guests engage in activities.
• Operates point-of-sale systems to process sales, refunds, redemptions, and adjustments with accuracy. 
• Handles cash, credit cards, gift cards, and other payment methods.  Is responsible for following company cash-handling procedures.
• Assists with the daily setup, organization, and presentation of ticketing and sales area to ensure a clean, professional, and guest-friendly environment. 
• Manages high volumes of guest interactions with patience, professionalism, and problem-solving skills.
• Addresses guest inquiries or concerns, escalating to a manager when appropriate.
• Follows opening and closing procedures, including balancing sales and completing end-of-shift documentation. 
• Stays informed about all resort operations, events, and local area attractions to provide knowledgeable assistance.
• Remains aware of safety issues and follow proper reporting procedures.
• Collaborates with team members from other departments to ensure smooth operations and a seamless guest experience.
• Maintains a neat workspace, log lost and found items, and handle telephone inquiries.
• Performs other duties as assigned.

• Strong commitment to guest services and creating a positive experience.
• Previous customer service or cash handling experience preferred.
• Ability to learn and operate point-of-sale software.
• Strong communication, problem-solving, and organizational skills.
• Ability to multitask effectively in a high-volume, fast-paced environment.
• Team-oriented with a professional, approachable demeanor.

• Ability to sit at a desk in front of a computer for long periods of time.
• Reading and writing work-related documents in English.
• Speech recognition and clarity, including the ability to understand the speech of coworkers and the ability to speak clearly so that you can be understood by coworkers in English.
• Consistently communicates and receives verbal communication with other employees.
• Lifting, carrying, and pushing up to 15 pounds occasionally, up to 30 pounds infrequently. 
• Occasionally stoop, kneel or crouch.
• Use of hands and arms to reach for, grasp and manipulate objects.
• Ability to work evenings, weekends and holidays.
• Physical presence at the job site is essential to perform duties.

• Point-of-sales system
• Computer and related software
• Standard office equipment (printer, phone, etc.)

• Strong guest services and communication skills
• Ability to multitask in a busy environment
• Previous customer services or cash-handling experience preferred
• A team-oriented and approachable personality
• Willingness to work some evenings, weekends and holidays

Founded in 1917, Guest Services has worked tirelessly to earn the reputation as the premier hospitality management company and National Park Service concessionaire in the United States. Guest Services takes great care and pride in providing best-in-class services across a wide variety of client sites including luxury communities, hotels, resorts, government and business dining facilities, full-service restaurants, state and national parks, outdoor recreation, boathouses, marinas, museums, conference centers, senior living communities, health care systems, school and university dining facilities, and specialty retail stores.

Guest Services, Inc. is an Equal Opportunity employer.  All qualified applicants will receive consideration for employment and promotion without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected Veteran status.