Customer Service Specialist

The ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists

Job Description:

• Communicate with customers via phone, email, and chat
• Onboard new tenants and keep up with the monthly targets
• Respond, research, and resolve inquiries made by tenants and landlords in a professional manner
• Train landlords on how to use our technology to respond to bookings
• Provide customers with detailed information to promote future bookings
• Work with internal departments to meet customer's needs
• Update feedback on CRM

Qualifications

• Fluent in English and Arabic 
• At least 1 - 3 years' of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Ability to multi-task, organize, and prioritize work