Enterprise Customer Success Manager

Handshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.

In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.

Reporting to the Senior Manager of Enterprise Customer Success, you'll partner with our Enterprise employer partners to ensure they achieve their hiring goals, drive adoption across recruiting teams and ensure they are seeing value in the Handshake product. As an Enterprise Customer Success Manager, you will be a strategic partner and long term point of contact for our employer partners. Your primary goal will be to establish and nurture relationships with senior stakeholders, align on employersʼ business objectives and set-up key workflows and processes based on the unique needs of the employer. The ideal candidate has a proven track record of quickly building relationships and trust, effortlessly pivoting from strategic to tactical, and being a project management powerhouse.

• Has a minimum of 4-6 years of experience in Customer Success, Strategic Consulting, or Account Management within a high growth B2B SaaS, AI, or tech company

• Develop relationships with senior stakeholders of our customers and deeply understand each customerʼs business goals, objectives and needs

• Provide expert consultation and training to employer partners on early talent, Handshake best practices and workflows

• Establish strong relationships with external stakeholders and translate business needs into Handshake solutions

• Leverage data to inform decision-making and refine early talent recruiting ROI strategies

• Work closely with cross-functional partners like Sales, Success, Account Management, Support, Education/University partnerships team, Marketing, Insights, Product, User Research, Enablement, RevOps, etc.

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers

• Has a high degree of collaborative spirit

• Has a high degree of technical aptitude

• Provides process improvement solutions to create team efficiencies