Hotel General Manager - Holiday Inn & Suites

• →Oversee daily hotel operations, including front desk management, housekeeping, food and beverage services including 3 outlets, group sales, and maintenance to ensure seamless guest experiences.
• →Lead and supervise hospitality teams, fostering a positive work environment that encourages teamwork, accountability, and professional growth.
• →Manage hotel budgets, including revenue management, cost control, and financial operations to meet organizational goals.
• →Implement and uphold hotel guest service standards to deliver exceptional customer service and enhance guest satisfaction.
• →Utilize property management systems (PMS) and hospitality reservation systems to optimize booking processes and operational efficiency.
• →Develop strategies for revenue enhancement through effective pricing, marketing initiatives, and occupancy optimization.
• →Coordinate human resources activities such as staffing, training, performance evaluations, and ensuring compliance with employment laws.
• →Maintain strong guest relations by addressing concerns promptly and ensuring all guest interactions reflect the highest standards of hospitality.
• →Monitor hotel safety protocols, conduct regular inspections, and ensure compliance with health and safety regulations.
• →Lead crisis management efforts when necessary, including handling emergencies or unexpected operational challenges with calm confidence.

• Proven experience in hotel management or hospitality leadership roles with supervisory responsibilities.
• Strong knowledge of hotel management operations including front desk procedures, night audit processes, and resort experience preferred.
• Excellent leadership skills with the ability to manage diverse teams effectively across multiple departments.
• Proficiency in property management systems (PMS), hospitality reservation systems, multi-line phone systems, and other relevant technology platforms.
• Bilingual or multilingual abilities are highly desirable to communicate effectively with international guests and staff.
• Demonstrated expertise in revenue management, budgeting, financial analysis, and human resources within a hospitality environment.
• Exceptional customer service skills combined with managerial communication abilities to motivate staff and engage guests positively.
• Experience overseeing hospitality operations budgets and managing financial performance metrics.
• Strong organizational skills with attention to detail in maintaining hotel standards and operational procedures.

Join us as our Hotel General Manager to lead a passionate team dedicated to delivering outstanding guest experiences while driving operational excellence!

-Prolonged periods of standing and walking the property to conduct inspections.
-Frequent movement between guest areas, back-of-house spaces, and office settings.
-Ability to sit at a desk and work on a computer for extended periods when required.
-Must be able to lift up to 15 pounds at times.
-Ability to work flexible schedules including evenings, weekends, and holidays as required.

Harrison Group is an equal opportunity employer of all qualified individuals. We are committed to creating a diverse and welcoming workplace that includes individuals with diverse backgrounds and experiences. We believe that enables us to grow as a company while serving customers throughout our communities. Black, Indigenous and People of Color, women, LGBTQIA+, and persons with disabilities are encouraged to apply.

-Strong leadership and supervisory skills with the ability to motivate, coach, and develop employees.
-Excellent communication skills, both verbal and written, with strong interpersonal and guest-relations abilities.
-Proficiency in hotel management systems (PMS, POS, RMS) and Microsoft Office Suite.
-Knowledge of hotel operations, revenue management metrics (ADR, RevPAR, occupancy), and industry best practices.
-Strong organizational and analytical skills with the ability to interpret financial statements.
-Skilled in problem-solving, crisis management, and conflict resolution.
-Familiarity with OSHA, ADA, and employment law compliance as related to hotel operations.

-Bachelor’s degree in Hotel Management, Business Administration, or related field preferred.
-Minimum of three years of hotel industry experience, including prior supervisory or management experience, required.

-Previous Resort experience required.