Full Time Customer Service Clerk

SUMMARY.  Primary responsibility is to Take Excellent Care Of Our Customers by satisfying each customer’s needs, exceeding their expectations, and making every shopping visit a pleasant and satisfying experience. This requires accurately and efficiently operating the cash register, providing various services at the  customer service counter, and maintaining security and control of all funds in the cash register.  Perform duties of floor monitor when one is not assigned to be on-duty.  May be assigned to be the on-duty floor monitor.  Perform the duties of cashier and bagger when appropriate.

 

 

 

 

 

 

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES include the following. Other duties may be assigned.

 

 

 

Your job performance is required to demonstrate the highest level of customer service. Never be rude to a customer under any circumstance.

 

Follow through on customer requests.  If you cannot say “yes” to a customer’s request, bring in the manager-on-duty.  

 

Your full focus are required to be on the customer and processing their order.  You are required to:

 

·         Cheerfully invite customers to the customer service area.

 

·         Make eye contact with and smile at every customer.

 

·         Speak to customers in a genuine, clear, and enthusiastic manner.

 

·         Greet every customer and accompanying family members [especially children]. Ask the customer if they found everything they were looking for.

 

·         Tell customer the total of their order.

 

·         Clearly count back change to the customer. Call customer by their name if paying by check or if known.

 

·         Follow proper VIC card procedures. Circle the VIC savings on the receipt and tell customer the amount of their VIC savings.

 

·         Always tell customer “Thank you for shopping with us today!”

 

 

Reflect an appropriate business image to customers and visitors. How you dress, your grooming and personal cleanliness standards all contribute to that image and also to the morale of your fellow associates.  During business hours or whenever representing Harris Teeter, you are expected to present a clean, neat, and tasteful appearance. You are required to always dress and groom yourself according to our Company policy that reflects accepted conservative norms.

 

 

 

 

 

 

 

 

 

 

 

Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

QUALIFICATIONS. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Associates must be at least 16 years of age.

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Frequently - near constant work

 

 

Up to 25 lbs

 

 

Intermittently - up to several times an hour

 

 

Up to 50 lbs

 

 

Occasionally - up to several times a shift

 

 

Up to 75 lbs

 

 

 

The National Institute of Occupational Safety and Health (NIOSH) has published guidelines for safe lifting. Based on those, Harris Teeter requires our associates to obtain assistance from a second associate ("team lifting") when lifting any case or object weighing 50lbs or greater. Harris Teeter also recognizes that some associates may need to obtain assistance with weights under 50lbs, and encourages team lifts for any weight that an associate feels uncomfortable lifting by themselves.

 

 

 

 

WORK ENVIRONMENT. The work environment characteristics described here are representative of those an individual encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

 

 

While performing the duties of this job, the individual is occasionally exposed to wet and/or humid conditions and moving mechanical parts. The individual is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and extreme cold. The noise level in the work environment is usually moderate.

 

 

 

 

Adaptability - Adapts to changes in the work environment; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.

 

Attendance/Punctuality - Is consistently at work and on time; Informs management at least 2 hours before shift begins when going to be late or absent from work.

 

Customer Service – Provides exceptional customer service even in difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance; Meets commitments.

 

Dependability - Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Completes tasks on time or notifies appropriate person with an alternate plan.

 

Diversity - Demonstrates knowledge of Company EEO policy; Shows respect and sensitivity for cultural differences; Promotes a harassment-free environment.

 

Ethics - Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds Company values.

 

Initiative - Volunteers readily; Undertakes self-development activities; Asks for and offers help when needed.

 

Innovation - Generates suggestions for improving work; Presents ideas and information in a  respectful manner.

 

Interpersonal Skills – Is never rude; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.

 

Judgement - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.

 

Motivation - Sets and achieves personal goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

 

Oral Communication - Speaks English clearly and persuasively in positive, negative, and in emergency or other situations in which individuals must speak a common language to promote safety; Listens and gets clarification; Responds appropriately to questions; Demonstrates group presentation skills; Participates in meetings. 

 

Written Communication - Writes clearly and informatively in English; Presents numerical data effectively; Able to read and interpret English-written information.

 

Organizational Support - Follows policies and procedures; Completes tasks correctly and on time.

 

Planning/Organizing - Prioritizes work activities; Uses time efficiently.

 

Problem Solving - Identifies and resolves concerns in a timely manner; Uses reason even when dealing with emotional topics.

 

Professionalism - Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.

 

Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.

 

Quantity - Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.

 

Safety and Security - Observes safety and security procedures; Reports potentially unsafe conditions; Uses equipment and materials properly.

 

Teamwork - Balances team and own responsibilities; Is open to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit.

 

Technical Skills - Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to build knowledge and skills; Shares job knowledge with others.