Scheduler - Home Care Operations | hce-careers

Benefits:

401(k)
401(k) matching
Bonus based on performance
Dental insurance
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance

Caring Hands Home Health, Inc.

Location: Greensboro, NC (On-Site)
Job Type: Full-Time
Department: Scheduling & Operations
Reports To: Scheduling Leadership / Agency Director

Join Our Team at Caring Hands Home Health!

At Caring Hands Home Health, Inc., we believe exceptional care begins with exceptional coordination. We are seeking a highly organized, proactive, and solutions-driven Scheduler to join our Greensboro office.

This is more than a scheduling position. Our Schedulers play a critical role in maintaining continuity of care, supporting our caregivers, and ensuring our clients receive dependable, compassionate services.

The ideal candidate is a strong communicator, a critical thinker, and someone who thrives in a fast-paced environment where priorities can change quickly. We are looking for someone who takes ownership of their responsibilities, anticipates challenges, and understands the importance of accountability, teamwork, and exceptional customer service.

Key Responsibilities

Scheduling & Workforce Coordination

Coordinate and maintain daily and ongoing schedules for home care clients and caregivers.
Assign caregivers based on client needs, availability, qualifications, geographic location, and continuity of care.
Proactively identify and resolve scheduling gaps, callouts, cancellations, and staffing conflicts.
Monitor schedules throughout the day to ensure appropriate coverage and timely service delivery.
Communicate schedule changes promptly and accurately to caregivers, clients, and appropriate team members.
Support caregiver utilization, client satisfaction, and operational efficiency.

Communication & Problem Resolution

Serve as a primary point of contact for scheduling-related questions and concerns.
Respond professionally and effectively to high-volume incoming calls, messages, and urgent staffing needs.
De-escalate challenging situations involving caregivers, clients, or family members.
Exercise sound judgment when addressing unexpected staffing challenges.
Escalate concerns appropriately while maintaining ownership of the issue through resolution.
Collaborate with clinical, human resources, intake, and operations teams to support seamless service delivery.

Documentation & Compliance

Maintain accurate scheduling records, caregiver assignments, and communication notes within our scheduling software.
Document scheduling changes, cancellations, missed visits, and other relevant interactions in a timely manner.
Monitor caregiver attendance, punctuality, and adherence to assigned schedules.
Follow company procedures for missed visits, no-call/no-shows, and client service interruptions.
Maintain confidentiality and comply with applicable HIPAA requirements and company policies.
Support accurate documentation for operational reporting, billing, and payroll reconciliation.

Qualifications & Experience

Required Qualifications

High school diploma or equivalent.
Experience in scheduling, staffing coordination, customer service, administrative operations, or a related field.
Strong organizational skills and the ability to manage multiple competing priorities.
Excellent verbal and written communication skills.
Proficiency with computers, scheduling platforms, and Microsoft Office applications.
Ability to work effectively under pressure and make timely, informed decisions.
Strong attention to detail, accountability, and follow-through.
Professionalism when handling sensitive information and challenging conversations.

Preferred Qualifications

Experience in home care, home health, healthcare staffing, or a related healthcare environment.
Familiarity with WellSky Personal Care or similar electronic scheduling systems.
Experience coordinating large teams or managing high-volume schedules.
Knowledge of caregiver staffing requirements, service authorizations, and continuity-of-care practices.
Experience working in a fast-paced, multi-department operational environment.

What We're Looking For

Our ideal Scheduler demonstrates:

Ownership: Takes responsibility for assignments, follows through, and does not leave issues unresolved.
Critical Thinking: Identifies potential problems before they become service disruptions.
Adaptability: Remains composed and productive when schedules change unexpectedly.
Strong Communication: Communicates clearly, respectfully, and consistently.
Sense of Urgency: Understands that delayed action can directly affect client care.
Teamwork: Collaborates effectively while independently managing assigned responsibilities.
Accountability: Maintains accurate records, meets deadlines, and follows established procedures.
Compassion: Recognizes that every schedule represents a client depending on care and a caregiver depending on work.

Why Join Caring Hands?

At Caring Hands Home Health, we are committed to building a workplace centered on professional growth, accountability, teamwork, and meaningful service.

As part of our administrative team, you will have the opportunity to contribute directly to our operational success while making a positive difference in the lives of the individuals and families we serve.

We value employees who bring ideas, embrace continuous improvement, and are motivated to grow professionally.

Work Environment

This position is based in our Greensboro, North Carolina office and requires consistent attendance, strong collaboration, and the ability to manage a dynamic workload.

Scheduling operations may require flexibility to support urgent client and caregiver needs.

Ready to Make an Impact?

If you are dependable, detail-oriented, comfortable making decisions, and passionate about helping people, we encourage you to apply.

Join Caring Hands Home Health, Inc., where your ability to coordinate, communicate, and problem-solve helps make exceptional care possible.

Caring Hands Home Health, Inc. is an Equal Opportunity Employer. We consider qualified applicants without regard to race, color, religion, sex, national origin, age, disability, genetic information, or any other status protected by applicable law.

Scheduler - Home Care Operations

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