Hub Data Management Supervisor

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Job Description

Your role is responsible for overseeing the accuracy, completeness, and timely processing of shipment data within the UPS hub. This role ensures that shipment information, scan transactions, exception codes, and system updates are properly maintained to support efficient hub operations, shipment visibility, service performance, and compliance with UPS procedures.
The supervisor leads the Data Management team, monitors daily performance, investigates data discrepancies, and coordinates with Hub Operations, Air Operations, Dispatch, and other relevant teams to resolve shipment data issues and prevent service failures.

What You’ll Do

• Data Accuracy and Shipment Processing
• Ensure accurate and timely encoding, validation, and updating of shipment information in UPS operational systems.
• Monitor shipment scans, tracking statuses, exception codes, and shipment routing information.
• Verify the accuracy of shipment labels, addresses, postal codes, and destination data.
• Ensure proper handling of incomplete, missing, duplicate, or incorrect shipment data.
• Operational Monitoring and Control
• Monitor daily inbound, outbound, and transit shipment data to ensure system records match physical shipment movements.
• Ensure shipments are properly scanned, manifested, and reflected in the appropriate operational systems.
• Identify and resolve missing scans, data mismatches, incorrect routing information, and shipment visibility gaps.
• Support timely feeder dispatches and operational cutoffs by ensuring shipment data is complete and accurate.
• Team Supervision and Performance Management
• Supervise and allocate daily tasks to Data Management staff based on operational volume and priorities.
• Monitor productivity, accuracy, attendance, and compliance with established procedures.
• Provide coaching, training, and performance feedback to team members.
• Ensure adequate staffing and effective shift handovers to maintain operational continuity.
• Exception Management and Problem Resolution
• Investigate shipment data discrepancies and incorrect exception-code applications.
• Coordinate with operational supervisors and relevant departments to resolve shipment issues promptly.
• Identify recurring errors and implement corrective and preventive actions.
• Escalate critical system issues, shipment visibility problems, and data integrity risks to management.
• Compliance and Process Improvement
• Ensure compliance with UPS policies, standard operating procedures, security requirements, and data-handling standards.
• Maintain accurate records, reports, and audit documentation.
• Conduct regular quality checks and support operational audits.
• Recommend process improvements to reduce data errors, improve productivity, and strengthen shipment traceability.
• Reporting and Cross-Functional Coordination
• Prepare daily and periodic reports on data accuracy, shipment exceptions, scan compliance, productivity, and outstanding issues.
• Coordinate with Hub Sort, Air Operations, Dispatch, and other stakeholders to align system information with actual shipment movements.
• Communicate operational risks and unresolved discrepancies to the appropriate management team.
• Support service-performance initiatives through timely and reliable operational data.

Your Skills & Requirements

• Bachelor’s degree in Information Technology, Computer Science, Business Administration, Logistics, or a related field; equivalent relevant experience may be considered.
• Experience in logistics, warehouse operations, shipment processing, or data management.
• Previous supervisory or team leadership experience preferred.
  Knowledge of shipment tracking systems, scanning processes, exception management, and operational reporting.
• Proficiency in Microsoft Excel and other reporting or data-processing tools.
• Strong analytical, problem-solving, communication, and organizational skills.
• Ability to work in a fast-paced, time-sensitive hub environment and manage shifting operational priorities.

Employee Type:
 

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