L2 Support Engineer

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

• • • Experience communicating at C Suite level down to front line customers.
    • Effective listening, problem solving and critical thinking skills.
    • Ability to manage and resolve conflict with a problem solving mindset and a customer-oriented approach
    • System operations, including monitoring, reporting, and troubleshooting
    • Professional verbal and written communication skills in front of a large audience.
    • Excellent analytical, organisational, interpersonal, and time management skills
    • Highly motivated and dedicated to the goals of the overall organisation
    • Capable of maintaining effective and professional customer relations in a fast-paced environment
    • Team player
    • Analytical aptitude and ability to interpret data for customer reporting and customer presentations.
    • Ability to work independently within a team of professionals.
    • Ability to interpret technical instructions and communicate same to clients of various technical skill levels
    • Ability to follow through on problems and issues, creating procedures and tools to prevent future problems
    • The IT Support Engineer attends kick-off meetings for new projects and stays involved with the Implementation process to familiarise themselves with the stakeholders, solution footprint and project dynamics, as well as to get themselves introduced to the customer.

• • • Bachelor’s Degree or higher AND at least two (2) years of technical support or technical implementation experience

OR

• • • High School Diploma/GED or other qualification in IT related field AND three (3) years technical support or technical implementation experience

• • • Master's degree in information technology or a related field from an accredited institution
    • Five (5) years of Technical Support experience or technical implementation in a private, public, government or military environment
    • Industry knowledge of health care and/or health information systems (HIS) or health information management (HIM)

Work location:

• • • Hybrid

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope. 

(*) We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

By applying to this position, you acknowledge that Solventum recently publicly announced its intention to divest its Health Information Systems Business. See Solventum Announces Intent to Separate its Health Information Systems Business :: Solventum Corporation Newsroom. No decision has been made regarding the ultimate structure or timing of any potential transaction, and there can be no assurance that a separation will occur. Any transaction would be subject to customary approvals, including approval by Solventum's Board of Directors, regulatory requirements and other customary conditions. This position supports the Health Information Systems Business. If a future transaction involving that business were to occur, the impact on this role would be determined as part of that process and would remain subject to applicable legal requirements, approvals and business decisions.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

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