AI Support Engineer

• 2–4 years of experience in IT support, with demonstrated Tier 2 or escalated support experience
• Proficiency with Windows and/or macOS environments
• Hands-on scripting experience in PowerShell, Python, or Bash
• Familiarity with Active Directory, Microsoft 365, and common enterprise applications
• Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN)
• Working knowledge of AI tools applied to scripting or automation (e.g., prompt engineering, AI-assisted code generation, API integrations)
• Strong analytical and troubleshooting skills
• Clear written and verbal communication skills

• CompTIA A+, Network+, or equivalent certification
• Experience with ITSM platforms (ServiceNow, Jira, Zendesk, etc.)
• Familiarity with cloud environments (Azure, AWS, or Google Workspace)
• Experience with AI-assisted development tools (e.g., GitHub Copilot, Microsoft Copilot, OpenAI API, Power Automate)
• Exposure to security practices and tools in collaboration with a security-focused team member

• Self-motivated with an ability to work independently and manage competing priorities
• Curious and proactive about emerging technology, particularly AI-driven tooling
• Patient and clear when communicating technical concepts to non-technical users
• Collaborative team player who supports peers across skill levels
• Comfortable working remotely with strong async communication habits

Location: Philippines – Open to applicants residing in Cebu or Manila.