CUSTOMER SUPPORT REPRESENTATIVE - PART TIME

As a Customer Support Representative, you will collaborate with core team members and department heads to navigate customers' needs and deliver optimal results. We are looking for a candidate with a history of success interacting with customers, building strong relationships, and practicing customer advocacy. Our ideal candidate is eager to learn, strives for excellence, and is committed to building a long-term career.

• →Inbound & outbound calls;

• →Scheduling reservations for transportation to healthcare appointments;

• →Checking on the status of those transportation reservations;

• →Interaction not only with health plan members but also with transportation providers and healthcare facilities;

• →Routing calls to internal teams that specialize in questions related to billing, benefit balances, and other general account issues.

• Bachelor's Degree

• English proficiency C1 and C2

• Preferred Education and Experience

• Outstanding problem-solving skills and ability to maintain professionalism in a high-stress environment

• Strong communication skills (both verbal and written) and demonstrated ability to communicate, present, and influence effectively in person, via email, and over the phone.

• Positive and helpful attitude

• Exceptional interpersonal skills and conflict resolution ability

• Ability to work independently and/or with a Team

• Basic computer literacy: proven ability to navigate multiple Windows/tabs, copy/paste, and accurately type 35 wpm

• Flexible with the ability to adapt to changes in business, strategy, and technology

• Ability to empathize with the Member and/or Member's guardian

• Must be able to work with geographically and culturally diverse populations and personalities