English Customer Support – Talent Pool

Ukraine

Other

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Quick Summary

Key Responsibilities

Providing customer support to website users; Handling customer inquiries and complaints, offering appropriate solutions and alternatives; Following communication procedures, guidelines,

Requirements Summary

Providing customer support to website us

Technical Tools

Other

Helpware is a global company providing outsourcing and back-office services, with offices in the USA, Mexico, Ukraine, and the Philippines. We help businesses of all sizes free up their teams so they can focus on strategic, high-value tasks.

We are continuously growing our talent community and welcome applications from people interested in future English Customer Support Representative opportunities.

While we don't have an active opening at the moment, we're building a talent pool of qualified candidates who may be contacted when new opportunities become available.

Requirements

~1 min read

Excellent written English skills;
Experience in Customer Support will be a plus;
Basic technical background and confidence in using various apps and online tools;
Proactive approach, empathy, and problem-solving skills;
Customer-oriented mindset and ability to adapt to different communication styles;
Ability to multitask, prioritize, and manage time effectively.

Responsibilities

~1 min read

Depending on the future project, responsibilities may include:

→Providing customer support to website users;
→Handling customer inquiries and complaints, offering appropriate solutions and alternatives;
→Following communication procedures, guidelines, and policies;
→Responding promptly to customer inquiries via chat and email;
→Keeping records of customer interactions, transactions, comments, and complaints;
→Working with CRM systems, online tools, and cloud-based platforms;
→Performing other related tasks assigned by the client and/or Helpware managers.

What We Offer

~1 min read

Depending on the project and future opening, our benefits may include:

✓Competitive compensation linked to the EUR exchange rate;

✓Medical insurance after the trial period;

✓English classes;

✓Corporate training and team events;

✓Opportunities to grow within an international company.

If you have strong written English skills and enjoy helping people, we'd love to hear from you!

Apply now to join our Talent Pool. We'll keep your profile in mind and may reach out when a suitable Customer Support opportunity becomes available.